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As a Customer Services Representative for UK you will be responsible for the following tasks: - Act as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.Pro-actively interact with customer for notification of late orders due to product availability, transportation issues- Interact with customers as occasion arises - on site. Develop and maintain in-depth knowledge of assigned customers : knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model- Interact with broader network of Internal Axalta Partners to ensure that the customers' requirements are understood and commitments are met.- Receive and processes all types of customer orders including complex and/or Export orders.Responsible for inquiry & order handling process from beginning to end- Is responsible for management of consignment stock : consignment fill-up, inventory management, invoicing, count, reconciliation- Process customer complaints and returns according to Complaint Management process and return policies. Able to identify need for extra information to enable a thorough complaint analysis.- Perform quality control checks and takes subsequent corrective actions. Actively monitor open orders to ensure that deliveries arrive at the customer on time, as committed.- Follow desk procedures/policies in compliance with QS 9000, ISO and/or other Quality System requirements.- Able to provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions.Optional (depending on Bussness Unit´s requirements) :- Perform standard Customer Master Data Maintenance activities following defined procedures and guidelines- Perform limited Master Data entries related to: Materials, Transfer pricing, customer prices, Customer Data all initiated through Talend- Receive, correct and process complex orders shipped between regions or plants.- Have understanding of cash collection process e.g. credit hold next steps/actions. On request, resolve open credit issues with customers and issues invoice adjustments and other debits/credits.- Perform active follow-up on sales versus forecast. Interact with the customer to get better understanding of variations.- Support Sales by providing detailed input/reports on sales volumes by account
1. POSITION PURPOSE: Provide Mobius, Colour tool and administrative support to the Colour Marketing team of the Refinish EMEA Business.2. DIMENSIONS- Responsible for administrative, back office tasks within the colour service team- Operates mainly on EMEA level.- Interacts with different departments on global level.3. KEY RESPONSIBILITY AREAS- Administers the full process of new OEM colour development: Collection/Ordering of OEM standard panels, collection of Colour information related to the OEM colour programs (Carmakes, colour codes, colour names, Model info, Model year…), registration of new colours in the Mobius database, creation of development requests for the colour lab and follow up of the color development.- Maintains colour information on the Importer Sharepoint.- Creates Colour News for the different brands.- Maintains the global Mobius database, in view of technical and product requirements, s.a. the setup of new qualities and new tints, messages or other features. Supports optimization projects related to the Mobius database.- Creates the required development requests when new qualities are launched. Cooperates with the AxCS team to make the formulas available.- Cooperates with the Mobius team in US, to set up new features in Mobius, if programming is required.- Creates colour reports, by using the available reporting tools (BOBJ, Tableau)- Performs data and software checks on our internal database and external colour tools.- Collaborates across functions, on global level, to align on process requirements and harmonization. #LI-IM1
Support and development of the Customer Relation Management (CRM) instance in Axalta EMEA (Salesforce.com)The objective of the role is to support CRM processes that- Continuously improves Customer Experience & Relationship and puts Clients & Prospects in the Centre of our business.- Increases Productivity and help to drive the full Organisation embracing and using the CRM tool. The role requires in-depth knowledge of the functional and technical aspects of the CRM tool (salesforce.com) as well as affinity with IT applications and data in general #LI-IM1