Axalta Coating Systems

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Job Locations ES-Llanera
Requisition Post Information* : Posted Date 2 days ago(2/25/2021 5:42 AM)
 - Production of financial statements entries (incl. accruals & TAX entries).- GL account reconciliations: accruals, rebates, prepaid, etc...- Opening & closing of accounting periods.- To provide guidance and functional expertise to ensure quality and accuracy of all accounting / financial processes within the functional area of responsibility.- Month end closing activities. Reconciliation of different financial statement for US GAAP.- Financial trend analyses for subsidiaries/legal entities.- Quarterly fluctuation analysis.- To interact with Business, Legal Entities and Corporate Finance.- To execute and engage on all internal control activities defined within the function.- To participate on internal & external financial audits.- To participate in Regional / Global networks as needed.- To master and execute a series of operating procedures that demand attention to detail under pressure conditions.- To provide functional expertise on cross-functional initiatives and issue resolutions.- To proactively identify and implement continuous improvement initiatives.#LI-AP1
Requisition ID
2021-5382
Employee Type
Regular
Functional Category
Accounting/Finance
Department
Finance
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 4 days ago(2/23/2021 10:58 AM)
- The HR Data Entry Specialist will be responsible for the accurate and timely data entry of employee data into our current system, SAP.- This role will review all source transactions/documents to ensure completeness and integrity.- Accurate typing, numeric and alpha/numeric data entry skills.- Ability to enter/process a high volume of data from documents with a high degree of accuracy.- Assist the HR Records ensuring Internal Control Standards of all HR data and records are met.- To understand and make recommendations for improvement or enhancement of HR processes to ensure quality standards in data entry, collection and retrieval.#LI-AP1
Requisition ID
2021-5364
Employee Type
Temporary
Functional Category
Human Resources
Department
Human Resources
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 2 weeks ago(2/15/2021 2:54 AM)
The logistics inventory specialist will be responsible of controlling the stocks stored in our third-party warehouses and making sure both systems (Supplier and Ours) are aligned.​​- Inventory management of stocks stored in Third-Party Warehouses- Daily reconciliation of our inventories stored in Third-Party Warehouses (system vs system)- Identify and resolve stock deviations (Surplus, shortage, lost, damaged…). Implement corrective and preventive actions to reduce the number of occurrences- Block/Release stock when requested (defective product, quality issues, damaged…) and communicate the information to the warehouse supplier.- Organize and plan in a timely manner the collection of goods identified for scrapping-  Analyze and claim the stock damaged and lost by the warehouse supplier- Monitor and review the storage occupation and escalate if constrains detected- Monitor the stock in transit towards our third-party logistics- Organize periodic cycle counts and stock counts in all our third-party locations (Warehouse suppliers, contract manufacturers, customer consignments…)- Maintain effective relation with the different stakeholder (warehouse suppliers, production plants, customer service representatives…)- Conduct internal and external audits to explain and clarify our stock controls in place- Continuous improvement on all areas of responsibility#LI-AP1 
Requisition ID
2021-5296
Employee Type
Temporary
Functional Category
Logistics/Supply Chain
Department
Operations
Job Locations RU-Moscow
Requisition Post Information* : Posted Date 2 weeks ago(2/12/2021 9:10 AM)
- Acts as primary customer interface for important external customers, potential customers, and other roles internal to the business.- Present, promote and sell products/services using solid arguments to existing and prospective customers.- Establish, develop, and maintain positive business and customer relationships and handle contracts.- Reach out to customer leads through visits and regular telephone communication.- Analyze the territory/market’s potential, track sales and status reports.- Develop new sales projects and to funnel & prioritize new opportunities in the industrial segment in Russia (industrial MCS & electrocoat) and eventually in a bigger area (Belarus/Ukraine)- Sales growth via various channels (direct & distribution)- Receives and processes customer orders for the distributors from the local warehouse in Russia and ensures the right product replenishment in alignment with Supply Chain.- Pro-actively interacts with customer for notification of late orders due to product availability, transportation issues- Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understand the business model- Interacts with broader network of Internal Axalta Partners to ensure that the customers’ requirements are understood, and commitments are met.- Processes customer complaints in SFDC and returns according.- Be compliant will all core operating principles and procedures.- Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.Interactions- Internal :- - Regional Sales Manager- Customer Service Team Leader- Technical Specialists- Product Coordinator or Supply Chain Specialist/Scheduler- Supply Chain Warehouse & Logistics Specialist- Credit Controller- SAP key-user / CoE Team- External :- - Customers- Carrier- Customs#LI-AP1
Requisition ID
2021-5295
Employee Type
Regular
Functional Category
Sales
Department
Commercial
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 3 days ago(2/24/2021 7:51 AM)
1. POSITION PURPOSEThe purpose of this position is to ensure that the Backoffice Team ( Customer Service and Sales Support) located in Asturias provide the highest quality service to, distributors, importers located in the EMEA Region.The Sale Support Lead tREF akes necessary actions in order to guarantee customer satisfaction, increase productivity of the team and provides development opportunities for the team in Asturias Business. A team lead spends 80% of their time managing the team and dealing with day-to-day issues arising in order handling and Sales Support Processes, and 20% of their time working on strategy and improvement projects. Operational guidance will be provided by the Digital Operations and Customer Service Manager Refinish. 2. ORGANISATION* Position to which superior reports : Digital Operations and Customer Service Manager Refinish* Potential Subordinates : CSR & Sales Support Reps 3. DIMENSIONS - Number of direct reports : ~4-5  4. NATURE AND SCOPE4.1. Key Responsibility Areas * Management of Teams* Defines customer portfolio per CSR in line with their capabilities and experience, according to customer needs and complexity. Assigns and monitors workload and takes appropriate action.* Serves as a contact between sales, supply chain, demand, logistics, manufacturing staffs and credit department and communicates with customers on activities in those areas. Takes active role in managing escalated issues and providing strong/calm leadership in times of difficulty/stress. Acts as first escalation point for problem resolution.​* Enables/develops opportunities for Members of the Backoffice Team to have in-depth knowledge of their customers and actively coaches team members. Identifies training needs and ensures execution of training plan.* Interacts with Business Leadership to ensure that the customers’ requirements are understood and commitments are met, ensuring escalation process in times of supply difficulties. Takes active role in managing escalated issues* Maintains effective relation with Master Data owners and represents team on Master Data topics.* Reviews customer complaints and returns according to Complaint Management process and return policies. Ensures SOX/Audit compliance of the processes. Ensures complaints are captured and processed according to business policy.*Monitors metrics of the team to ensure customer satisfaction targets are met. Takes appropriate, cross departmental actions to make improvements where targets are not met. Continuously looks for ways to streamline work processes, and improve productivity of the group.* Drives results of the Team, establishes Team Objectives in line with Business and Company directives and ensures execution. Is involved in recruitment and performance evaluation.* Actively resolves issues that are not in compliance with ISO and/or other Quality System requirements. Understands the requirements of several quality systems (ISO-TS, etc.) and ensures group operates successfully within those requirements.* Ensures a process is in place to manage back-up efficiently - including back up training.* Runs reports of the team and performs audit checks for internal audit, PWC and SOX* Ensures activities of the group are in line with all requirements in order to meet SOX compliance and performs control owner activities for SOX and internal controls.* Acts as escalation point for CSR’s in critical shortage situations, is decision point for fair shares in conjunction with Sales/Supply Chain/Demand.* Is escalation point for open credit issues with customers to seek resolution in conjunction with Sales. Ensures appropriate capability in team to manage cash collection activities.* Is responsible for cost control. Provides adequate approvals where required in line with DOA.* Continuous improvement on all areas of responsibility​​.#LI-LM1
Requisition ID
2021-5238
Employee Type
Regular
Functional Category
Sales
Department
Commercial
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 1 week ago(2/19/2021 7:10 AM)
3.1. Key Responsibility AreasThis role will be resposible for Switzerland. * Acts as primary customer interface for a selected number of high profiles, business strategic external customers, and other roles internal to the business.* Pro-actively interacts with Customer and fully understands Voice of Customer* Receives, corrects, and processes all types of customer orders including complex and/or Export orders (inspection companies, Chamber of Commerce, Embassies, L/C handling, …)* Export documents creation* Booking of containers & other Export transports ( Air, Road)* Coordination with forwarders for customs clearance – sending of customs documents.* Closely following international customs rules updates and internal Export procedures.* Coordination with control & certification Companies before shipment* Serves as a contact between sales, supply chain, demand, logistics, manufacturing staffs and credit department and communicates with customers on activities in those areas.* Receives, corrects, and processes complex orders shipped between regions or plants.* Maintains high level of Order Entry Process & System knowledge and actively coaches’ others in the team on this. Provides training to other team members.* Is responsible for raising credits for rebates based on contracts and special price agreements.* Processes customer complaints and returns according to Complaint Management process and return policies. Able to identify need for extra information to enable a thorough complaint analysis. Takes primary steps to avoid re-occurrance.* Performs complex quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed. Continuously looks for ways to optimize work processes based on KPI and metrics.* Pro-actively identifies opportunities for improvement, communicates internally, and participates in improvement initiatives* Follows desk procedures/policies in compliance with ISO and/or other Quality System requirements including performing Internal spot checks. Understands the requirements of several quality systems (ISO etc.) and operates successfully within those requirements* Can act as back-up of other CSR positions in the team.* Proactively supports cash collection activity and resolves open credit issues with customers and issues invoice adjustments and other debits/credits as necessary* Pro-actively interacts with customers on forecast deviations and reports issues to Sales to ensure customer satisfaction 3.2. Interactionso Internal:o Interacts with Key Accounts at various levels to actively manage the relationship with the customer.o Interacts with more senior and broader network of Internal Axalta Partners: Sales Office, customs group, …o Interacts with Regional Supply Chain Specialists to ensure that the customers’ requirements are understood, and commitments are met in non-standard situationso Supply Chain Warehouse and Logistics Specialisto Credit Controllero Data Management teamo SAP key-usero External:o Warehouseo Carrierso Government Authorities (Customs)o Bank (for L/C handling)o Chamber of Commerce/Embassieso Inspection companies​ #LI-LM1
Requisition ID
2021-5230
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations PL-Lodz
Requisition Post Information* : Posted Date 4 days ago(2/23/2021 9:44 AM)
The purpose of this position is to ensure that customers receive best possible service. Part of the role is operational - receiving and processing customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex orders, to ensure customer satisfaction. Customer care responsibilities include a wide range of services and consultation as well as claim management. In addition the incumbent is supporting our field sales teams in various activities like offer, contract, pricing and rebate management and will be driving direct sales activities and promotions for defined customer segments.Apart from this operational component the teamleader is administratively and functionally leading the country / business team of CSR & Sales Support specialists, is especially in charge of customer escalations. He / she should spend min. 20 % of his / her time on identifying and implementing improvement projects and initiatives as part of a European network – with a focus on cost & service improvement as well as  digitalization. The incumbent is working in close collaboration with the local Sales Manager as well as interfacing European functions. Key Responsibility Areas- Leads, develops and motivates the team.- Actively monitors KPI`s for his/ her team, analyses deviations to target and initiates corrective actions.- Develops and maintains in-depth knowledge of assigned customers : knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers,  understanding the business model. Filter out important market and customer information and distributes this in the organization using CRM system (Salesforce.com).- Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood and commitments are met.- Ensures that the CSR / Sales Support team drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. Takes part of monthly progress reviews with European Digital Leads.- Supports operational activities of team for defined customers  for inquiry & order handling process from beginning to end.- Controls  cash collection process e.g. credit hold next steps/actions for his team in close collaboration with Credit Department.- Ensures team is always trained on latest policies and rules impacting  compliance with SOX, ISO and other requirements.- Supports Sales Manager with providing required reports and analysis. #LI-AP1
Requisition ID
2021-5185
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations PL-Lodz
Requisition Post Information* : Posted Date 4 days ago(2/23/2021 9:40 AM)
The purpose of this position is to ensure that the Backoffice Team (Customer Service and Sales Support) located in Lodz provide the highest quality service to, distributors, importers located in the EMEA Region. The Backoffice Team Lead takes necessary actions in order to guarantee customer satisfaction, increase productivity of the team and provides development opportunities for the team.  A team lead spends 80% of their time managing the team and dealing with day-to-day issues arising in order handling and Sales Support Processes, and 20% of their time working on strategy and improvement projects.  Key Responsibiliies- Defines customer portfolio per CSR in line with their capabilities and experience, according to customer needs and complexity. Assigns and monitors workload and takes appropriate action.- Serves as a contact between sales, supply chain, demand, logistics, manufacturing staffs and credit department and communicates with customers on activities in those areas. Takes active role in managing escalated issues and providing strong/calm leadership in times of difficulty/stress. Acts as first escalation point for problem resolution.- Enables/develops opportunities for Members of the Backoffice Team to have in-depth knowledge of their customers and actively coaches team members. Identifies training needs and ensures execution of training plan.- Interacts with Business Leadership to ensure that the customers’ requirements are understood and commitments are met, ensuring escalation process in times of supply difficulties. Takes active role in managing escalated issues- Maintains effective relation with Master Data owners and represents team on Master Data topics.- Reviews customer complaints and returns according to Complaint Management process and return policies. Ensures SOX/Audit compliance of the processes. Ensures complaints are captured and processed according to business policy.- Monitors metrics of the team to ensure customer satisfaction targets are met. Takes appropriate, cross departmental actions to make improvements where targets are not met. Continuously looks for ways to streamline work processes, and improve productivity of the group.- Drives results of the Team, establishes Team Objectives in line with Business and Company directives and ensures execution. Is involved in recruitment and performance evaluation.- Actively resolves issues that are not in compliance with ISO and/or other Quality System requirements. Understands the requirements of several quality systems (ISO-TS, etc.) and ensures group operates successfully within those requirements.- Ensures a process is in place to manage back-up efficiently - including back up training.- Runs reports of the team and performs audit checks for internal audit, PWC and SOX- Ensures activities of the group are in line with all requirements in order to meet SOX compliance and performs control owner activities for SOX and internal controls.- Acts as escalation point for CSR’s in critical shortage situations, is decision point for fair shares in conjunction with Sales/Supply Chain/Demand.- Is escalation point for open credit issues with customers to seek resolution in conjunction with Sales. Ensures appropriate capability in team to manage cash collection activities.- Is responsible for cost control. Provides adequate approvals where required in line with DOA.- Continuous improvement on all areas of responsibilityMain interactionsInternal :- CS Network : Represents the team in projects in Order-to-Cash- Interacts with more senior and broader network of Internal Axalta Partners- Interacts with Regional Supply Chain Specialists/Leaders to ensure that the customers’ requirements are understood and commitments are met in non-standard situations- Sales Reps and Sales Leader- Marketing Team- DRP Team- Logistics Specialist and contract administrators- Credit Controller- Data Management team- SAP key-userExternal :- Customers & Consignment customers- Warehouse- Carriers and shipping agents- Government Authorities (Site Management)- Maintenance Service providers- Temp agencies#LI-AP1
Requisition ID
2021-5184
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations PL-Lodz
Requisition Post Information* : Posted Date 3 days ago(2/24/2021 4:20 AM)
The Customer Service/Sales support professional is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories. Responsibilities- ​Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.- Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents.- Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model. - Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com). - Interacts with broader network of internal Axalta Partners to ensure that the customers’ requirements are understood, and commitments are met.- Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. - ​Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.)- Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling.- Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system- Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits. - Responsible for the invoice process incl. corrections, credit – and debit notes. –- Setting up and handling of rebates and commissions. - Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation- Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments.- Performs quality control checks and takes subsequent corrective actions.- Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence. - Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects, and processes complex orders shipped between regions or plants. - Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.- Supports Sales by providing detailed input/reports on sales volumes by account.#LI-AP1
Requisition ID
2021-5183
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 3 days ago(2/24/2021 7:52 AM)
The purpose of this position is to ensure that customers receive best possible service. Part of the role is operational - receiving and processing customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex orders, to ensure customer satisfaction. Customer care responsibilities include a wide range of services and consultation as well as claim management. In addition the incumbent is supporting our field sales teams in various activities like offer, contract, pricing and rebate management and will be driving direct sales activities and promotions for defined customer segments.Apart from this operational component the teamleader is administratively and functionally leading the country / business team of CSR & Sales Support specialists, is especially in charge of customer escalations. He / she should spend min. 20 % of his / her time on identifying and implementing improvement projects and initiatives as part of a European network – with a focus on cost & service improvement as well as  digitalization. The incumbent is working in close collaboration with the local Sales Manager as well as interfacing European functions. ORGANISATION- Position to which superior reports : CS Hub Lead & Local Sales Manager + EMEA Sales Office Leader  ( for add. Guidance)- Other positions reporting to the same superior : Junior CSR, Senior CSR- Subordinates : as starting point 2 CSR / Sales Support specialists, with a development potential to lead larger teams at a later phase.- NATURE AND SCOPE- Key Responsibility Areas- Leads, develops and motivates the team.- Actively monitors KPI`s for his/ her team, analyses deviations to target and initiates corrective actions.- Develops and maintains in-depth knowledge of assigned customers : knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers,  understanding the business model. Filter out important market and customer information and distributes this in the organization using CRM system (Salesforce.com).- Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood and commitments are met.- Ensures that the CSR / Sales Support team drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. Takes part of monthly progress reviews with European Digital Leads.- Supports operational activities of team for defined customers  for inquiry & order handling process from beginning to end.- Controls  cash collection process e.g. credit hold next steps/actions for his team in close collaboration with Credit Department.- Ensures team is always trained on latest policies and rules impacting  compliance with SOX, ISO and other requirements.- Supports Sales Manager with providing required reports and analysis. 
Requisition ID
2021-5147
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations PL-Lodz
Requisition Post Information* : Posted Date 2 weeks ago(2/15/2021 5:33 AM)
Customer Creation:- Ensure that customers are correctly set up in SAP and maintained- Ensure that customers are set up in Sales Force and maintained- Create them as vendors in SAP- Coordinate access to Axalta online tools, e.g. NGS (online colour search), Brand centres and SharepointPricing (paint and non-paint):- Price coordination with the Business Managers & the Pricing Team- Price administration (initial pricing for new importers, price increases, new tin sizes, new products, comparison prices, etc)- STAR requests and internal documentation- Adjusting and updating customer price lists, communication to customers- Setting up and monitoring discounts, confirmation to customers- SAP -BW reports on demand- Preparing the pricing overview for the business MGRs as basis for yearly price or other analyses- Increase or price alignment exercisesBonus/Rebates- Setting-up yearly rebate agreements via STAR request- Calculation of accruals- Written confirmation of all agreements to customers- Quarterly checks of accruals in SAP, adjustments if needed- Check data provided by customers as basis for bonus- Monitoring sales figures vs. agreement, calculation of bonus, arranging for credit notes, reversal of accrualsOther customer support measures:- First Time Installation- Monitor customer requests vs. agreements- Initiation of FOC orders- Coordination of customer reimbursements- Check invoice details received from customers- Reimbursement of Customer invoices via IPM/Salesforce- Follow up with AP to ensure that invoices are processed and paidOrders and order related matters:- Support Customer Service Representatives with order handling when required- Set up missing prices and special conditions- Assist customers with queries on products, replacement products- Complaints (mainly complaints unrelated to quality or delivery issues –“good will" settlements)Contracts:- Coordination with Sales Managers and Legal in case of new contracts or amendments- Run Contract approval in SFDC- SOX controls in SFDCCustomer Queries:- Handling of all types of customer enquiries/requests- Co-ordination between departments, correspondence with importers- Interaction with customer services/order handling dept./CreditReporting:- Business warehouse reports, for Key Account Managers and customersFinancials:- Coordination with Credit and Business Managers in case of overdues, AR compensations- Follow-up with customers if neededCoordination of services from Axalta departments:- Marketing / Accounts Payable / Accounts Receivables / Purchasing / Customer Service / PM / Colour, Training, LegalAudit and SOX-Documentation:- Providing documents for SOX audit purposes to different LEsExtras:- Translations- Read, understand and keep track of new policies and workflows / processes​#LI-AP1
Requisition ID
2021-5141
Employee Type
Regular
Functional Category
Sales
Department
Commercial
Job Locations NL-Tiel
Requisition Post Information* : Posted Date 2 days ago(2/25/2021 10:07 AM)
Functieomschrijving- Controleren en handhaven van de orde en netheid en toezicht houden op naleving van de huisregels en veiligheidsvoorschriften - Beheer van het wagenpark - Toezien op en waarborgen van de veiligheid in en om het gebouw en het signaleren en beoordelen van aandachtspunten - Verantwoordelijk voor facilitaire aanvragen en contact met leveranciers - Fungeren als eerste aanspreekpunt voor leveranciers van facilitaire diensten en producten. - Toezien op de correcte uitvoering van facilitaire contracten en het toetsen van prestaties op kwaliteits- en leveringsafspraken - Onderhouden van contact met gebruikers, gericht op bereikbaarheid en klantgerichte afhandeling van vragen en klachten - Faciliteren van evenementen en bijeenkomsten - Meewerken aan activiteiten op het gebied van gezondheid, veiligheid & milieu - Deelnemen aan diverse projecten#LI-AP1
Requisition ID
2021-5140
Employee Type
Regular
Functional Category
Manufacturing Operations
Department
Commercial
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 4 days ago(2/23/2021 3:30 AM)
- Acts as primary interface to external Customers and for our Sales department.- Manages cash to order process from beginning to the end on an accurate a timely manner.- Pro-actively interact with Customer for notification of late orders due to product availability, transportation issues- Actively monitor open orders to ensure that deliveries arrive at the customer on time, as committed.- Proactive interaction and communication with external customers and internal contacts.- Process inquiries and requests to initiate corrective actions to solve customer related problems.- Process customer complaints and returns according to Complaint Management process and return policies. Able to identify need for extra information to enable a thorough complaint analysis.- Responsible for management of consignment stock : consignment fill-up, inventory management, invoicing, count, reconciliation- Have understanding of cash collection process e.g. credit hold next steps/actions. On request, resolve open credit issues with customers and issues invoice adjustments and other debits/credits.- Maintains internal/external databases/systems.- Tracks and maintains all relevant information in the IT systems and follows up until the arrival of the product to the customer.- Participates actively on the assigned projects set up to drive improvement to the process and the function.   
Requisition ID
2021-5118
Employee Type
Temporary
Functional Category
Customer Service/Support
Department
Commercial
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 1 month ago(1/22/2021 5:46 AM)
The Customer Service/Sales support professional is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories. Responsibilities- ​Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business- Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents- Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model- Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com)- Interacts with broader network of internal Axalta Partners to ensure that the customers’ requirements are understood, and commitments are met- Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues - ​Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.)- Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling- Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system- Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits- Responsible for the invoice process incl. corrections, credit – and debit notes. –- Setting up and handling of rebates and commissions- Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation- Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments- Performs quality control checks and takes subsequent corrective actions- Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence- Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects, and processes complex orders shipped between regions or plants- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations- Supports Sales by providing detailed input/reports on sales volumes by account#LI-AP1
Requisition ID
2021-5093
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 1 week ago(2/17/2021 8:06 AM)
The Customer Service/Sales support professional is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories. Responsibilities- ​Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business- Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents- Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model- Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com)- Interacts with broader network of internal Axalta Partners to ensure that the customers’ requirements are understood, and commitments are met- Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues - ​Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.)- Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling- Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system- Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits- Responsible for the invoice process incl. corrections, credit and debit notes- Setting up and handling of rebates and commissions- Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation- Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments- Performs quality control checks and takes subsequent corrective actions- Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence- Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects, and processes complex orders shipped between regions or plants- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations- Supports Sales by providing detailed input/reports on sales volumes by account#LI-LM1
Requisition ID
2021-5091
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations AT-Lower Austria-Guntramsdorf
Requisition Post Information* : Posted Date 1 week ago(2/17/2021 3:31 AM)
- Grow the sales revenue in a profitable way in Austria, Hungary, Serbia and Croatia & support sales growth via various channels (direct & distribution)- Improve the company's Industrial Liquid market share position through our products & effective sales contacts- Drive new sales projects & funnel new opportunities in the Industrial segment in Hungary, Romania, Serbia, Bulgaria and Croatia- Understand the market situation and define the growth potential by explaining the company’s value proposition- Establish new contacts in the Industrial segment and maintain regular contacts with key stakeholders and decision-makers on customer side- Responsible for the professional product line in Industrial Liquid Coatings & Electrocoat.#LI-AP1
Requisition ID
2020-4869
Employee Type
Regular
Functional Category
Sales
Department
Commercial
Job Locations AU-NS-Marsden Park
Requisition Post Information* : Posted Date 8 months ago(7/8/2020 11:24 PM)
- Demonstrate new and existing products to distributors and end-users.- Plan, coordinate and lead system trials for target end-users.- Install Paint systems and support equipment (e.g. mixing machines, colour tools) for end-users.- Provide technical and colour support as required to Distributors and end-users.- Promote use of Axalta brand products within existing end-user customers and target end-users.- Identify and resolve application enquiries as raised by distributors or end-users.- Train new and existing end-users in Axalta products.
Requisition ID
2020-3930
Employee Type
Regular
Functional Category
Sales
Department
Operations