Axalta Coating Systems

EMEA Career Opportunities

 

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Job Locations ES-Llanera
Requisition Post Information* : Posted Date 5 hours ago(9/28/2021 7:06 AM)
As a Global Network Engineer, you will:- Be the contact for technical issues for WAN / Remote access services / IPSec VPN's and for local ISP’s for Axalta contracted lines and voice circuits (CPIA's).- Maximize site experience by monitoring performance, troubleshoot network problems and outages, schedule upgrades and collaborate on network optimization.- Undertake data network fault investigations in local, wireless and wide area environments using information from multiple sources and local providers if needed.- Choose equipment, create shopping lists, cost estimations, request quotes & configure network assets.- New site integrations (additions & M&A's).- Define IP design in collaboration with the global team, setup IPSec tunnels, submit RFS requests.- Create technical documents, create & submit change requests.- Support & configure Azure networking environment.- Support and administer firewall environments in line with IT security policy.- Support to other regions (follow the sun).- Support IT Security team from a network security perspective, TrapX installations, network firewalling, rulesets, etc.- Azure application Gateways support and configuration.- Support the Axalta.com environment from and network perspective.​- Support the PCN environments from and network perspective.​
Requisition ID
2021-6750
Employee Type
Regular
Functional Category
Information Technology
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 6 hours ago(9/28/2021 7:04 AM)
As a Global Network Analyst, you will: - Be the NTT contact for technical issues for WAN / Remote access services / IPSec VPN's and for local ISP’s for Axalta contracted lines and voice circuits (CPIA's).- Maximize site experience by monitoring performance, troubleshoot network problems and outages, schedule upgrades and collaborate on network optimization.- Undertake data network fault investigations in local, wireless and wide area environments using information from multiple sources and local providers if needed.- Choose equipment, create shopping lists, cost estimations, request quotes & configure network assets.- New site integrations (additions & M&A's).- Define IP design in collaboration with the global team, setup IPSec tunnels, submit RFS requests.- Create technical documents, create & submit change requests.- Support & configure Azure networking environment.- Support and administer firewall environments in line with IT security policy.- Support to other regions (follow the sun).- Support IT Security team from a network security perspective, TrapX installations, network firewalling, rulesets, etc.- Azure application Gateways support and configuration.- Support the Axalta.com environment from and network perspective.​
Requisition ID
2021-6737
Employee Type
Regular
Functional Category
Information Technology
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 1 day ago(9/27/2021 3:44 AM)
Key Responsibility Areas Sales Coordination/Administration- Preparation and Support of IATF 16949 Audits and related quality-relevant topics.- Organization, processing and documentation of training activities (e. g. ALP (key-user), EH&S, tracking of training plan).- Administrative support to the Transportation team.- E2E Handling of Order/Buying Process for the extended transportation team (e.g. Order office equipment, PSA; Control Tower Sheets; request offers for selected services and materials, maintenance work orders, web cycleadministration.- Preparation/organization of business trips incl. Visa application and creation of travel expense reports for selected people. Travel Expense Report Validation for the extended transportation team.- Organize customer/management visits and events.- Time administration (handling of absences) and follow up.- Support for Campfire Expert role.Demand Coordination/Administration- Prepare, and maintain data in the Demand Tool for the entry of customerforecast- Compose periodic reports outlining forecast errors, trend analysis, sales vs. forecast accuracy, etc.- Monitor forecast performance and support in the preparation of action plans for follow-up by the Demand Leader- Generate metrics reports to measure the accuracy/accountability of the forecast based on the systems used- Prepare numbers/information of Market developments and future trendlines (car unit prognosis)- Assist in the planning of new product launches and product discontinuations- Support preparation of S&OP process meetings-  Interactions - Internal:- Sales Support Leader- Account Managers- Technical Customer Leads- Sales Operational Leaders- Technical Representatives on customer site- Transportation Sales Support Team- HR-Coatings- Fleet & Travel- Concur (internal)- Sourcing- CAPEX- Quality Management- Maintenance Repairs- Service Shop / Procurement PSA- IT Procurement / Consulting- Accounting- Plant Security- External:- Profi Center Werbeagentur GmbH- Visa Express- Event Locations
Requisition ID
2021-6705
Employee Type
Regular
Functional Category
Sales
Job Locations AT-Lower Austria-Guntramsdorf
Requisition Post Information* : Posted Date 3 weeks ago(9/6/2021 11:20 AM)
• Zeitgerechte Materialfreigabe von Fertiglacken undHalbfabrikaten inkl. etwaiger Korrekturschritte und diverserQualitätseinstellungen• Erstellung von Prüfzertifikaten an unsere Kunden•Überprüfung der Prüfmittel und Sicherstellung der korrektenHandhabung• Mitwirken bei Verbesserungsmaßnahmen• Koordination und Überprüfung von Qualitäts- undSicherheitsstandards in einzelnen Abteilungen• Visuelle Darstellung und Präsentation der Qualitätskennzahlen #LI-AP1
Requisition ID
2021-6561
Employee Type
Regular
Functional Category
Manufacturing/Operations/Supply Chain
Job Locations CH-Bulle
Requisition Post Information* : Posted Date 1 month ago(8/31/2021 8:40 AM)
Ce poste exige une volonté d’amélioration continue, ainsi que le respect strict des normes sécurité, qualité et environnement ainsi que des procédures métier. Vos tâches : - Conduite d’installations : distillation, tamisage, broyage- Responsable de la qualité du produit- Gestion des incidents standards (productivité, qualité, sécurité, …)- Maintenance de premier niveau- Remplacement des conducteurs d’installation dans les autres ateliers du site- Diverses tâches spécifiques liées au poste#LI-AP1
Requisition ID
2021-6549
Employee Type
Regular
Functional Category
Manufacturing/Operations/Supply Chain
Job Locations UK-Huthwaite
Requisition Post Information* : Posted Date 4 weeks ago(9/1/2021 6:12 AM)
- Providing technical support to the Axalta Coatings Sales function and to both new and existing key account customers helping to develop potential and expanding accounts.- Providing technical advice, product knowledge and assistance to the sales department, account customers and any new enquiries to ensure the most appropriate coatings, preparation and application techniques are implemented.- Carrying out regular technical service visits to specific customers on behalf of Axalta Coatings, providing back up when required.- Organizing, managing, and assisting in customer product trials, either in-house or at the customer facilities.- Providing training to existing and new accounts regarding surface preparation, application conditions, product application & methods.- Assisting/ assessing applications and testing equipment/suppliers with equipment training and maintenance where appropriate.- Trouble-shooting and resolving product issues - completing investigations and working closely with the laboratories while maintaining regular contact regarding any customer technical complaints, quality issues or product failures. Discussing the best way to resolve the problem and achieve an amicable conclusion with the customer.- Assisting with the preparation and checking of technical data sheets in collaboration with the Technical Service Manager/ Laboratory Manager.- Undertaking painting inspection checks for specific customers and compiling detailed reports.- Compiling detailed technical service reports and product specifications as required by customers and Area Sales Managers.- Preparing samples, presentation panels and information for presentations, trade shows and customer visits.- Undertake other duties, commensurate with the post, as directed.- A working knowledge of the principles and requirements of Electrocoat application and maintenance is beneficial.- Keeping accurate records of visits, contact and advice given to customers and colleagues.#LI-AP1
Requisition ID
2021-6448
Employee Type
Regular
Functional Category
Sales
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 2 months ago(8/6/2021 5:25 AM)
Responsibilities:- Planning and execution of regularly review meetings with carrier- Monitoring of Complaint Process with assigned carrier- Monitoring of Claim Process with assigned carrier- Monitor Spend with assigned LSP- Preparation and maintenance of different business metrics, process descriptions and guidelines- Support selection, evaluation and implementation of new carrier- Distribute information about carrier Performance within logistics/ business- Follow up changes and challenges in the logistics market (eg tolls, innovation, driver shortages, marker trends…)Tasks:- Organization, preparation and post-processing of review meeting with carrier- Participation in internal quality meetings- Monitor Carrier Performance based on KPI´s- Drive improvement activities related to Carrier Performance- Monitor Claim Handling activities and provide guidance to complaint Team- Monitor spend (total and by cost elements)- Support Freight Settlement process- Create- & maintain guidelines and procedures related to carriers- Develop and maintain KPI´s for the carrier review process- Create and maintain framework metric for carrier evaluation- Define level of carrier management based on selection criteria- Provide input to support the selection and evaluation of potential new LSP- Participate in carrier related business plan initiatives / projects- Participate in Incident Investigations (ETQ)- Validate data accuracy (eg AoD, error coding…) Requirements:- - Demonstrates strategic and conceptual thinking- Team Player- Strong knowledge in logistics and supply chain- Desired broad-based knowledge of the platform’s businesses and industries- Proven ability to deliver results- Good negotiation and conflict resolution skills- University degree or equivalent knowledge gained through many years of working experience within supply chain- Excellent communication and presentation skills- Project management skills (e.g. Lean 6 Sigma Green-/ Blackbelt)#LI-AP1
Requisition ID
2021-6395
Employee Type
Regular
Functional Category
Logistics/Supply Chain
Job Locations UK-Huthwaite
Requisition Post Information* : Posted Date 1 month ago(8/31/2021 7:12 AM)
- Providing technical support to the Axalta Coatings Sales function and to both new and existing key account customers helping to develop potential and expanding accounts.- Providing technical advice, product knowledge and assistance to the sales department, account customers and any new enquiries to ensure the most appropriate coatings, preparation and application techniques are implemented.- Carrying out regular technical service visits to specific customers on behalf of Axalta Coatings, providing back up when required.- Organizing, managing, and assisting in customer product trials, either in-house or at the customer facilities.- Providing training to existing and new accounts regarding surface preparation, application conditions, product application & methods.- Assisting/ assessing applications and testing equipment/suppliers with equipment training and maintenance where appropriate.- Trouble-shooting and resolving product issues - completing investigations and working closely with the laboratories while maintaining regular contact regarding any customer technical complaints, quality issues or product failures. Discussing the best way to resolve the problem and achieve an amicable conclusion with the customer.- Assisting with the preparation and checking of technical data sheets in collaboration with the Technical Service Manager/ Laboratory Manager.- Undertaking painting inspection checks for specific customers and compiling detailed reports.- Compiling detailed technical service reports and product specifications as required by customers and Area Sales Managers.- Preparing samples, presentation panels and information for presentations, trade shows and customer visits.- Undertake other duties, commensurate with the post, as directed.- A working knowledge of the principles and requirements of Electrocoat application and maintenance is beneficial.- Keeping accurate records of visits, contact and advice given to customers and colleagues.#LI-AP1
Requisition ID
2021-6341
Employee Type
Regular
Functional Category
Sales
Department
Commercial
Job Locations AT-Lower Austria-Guntramsdorf
Requisition Post Information* : Posted Date 1 month ago(8/19/2021 2:41 AM)
Aufgaben• In dieser Funktion leiten Sie eine von drei lackproduzierenden Abteilungen der Produktion mit rund 40 MitarbeiterInnen und berichten direkt an die Produktionsleitung.• Sie verantworten die termingerechte Herstellung von Flüssiglacken beginnend bei der Arbeitsvorbereitung bis hin zur Bereitstellung für den Versand.• Die regelmäßige Abstimmung mit dem Außendienst steht ebenso auf Ihrer Agenda wie die Teilnahme an crossfunktionalen Meetings & Projekten, in denen Sie Ihren Produktionsbereich vertreten.• Sie initiieren und führen Verbesserungsprojekte zur Prozessoptimierung (LEAN) durch.• In Ihrem Verantwortungsbereich liegen die Einhaltung des Abteilungsbudgets, der Umwelt- und Qualitätsstandards sowie der Sicherheitsvorschriften. #LI-POST
Requisition ID
2021-6314
Employee Type
Regular
Functional Category
Manufacturing Operations
Department
Operations
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 2 months ago(7/20/2021 9:56 AM)
- Acts as primary interface to external Customers and for our Sales department.- Manages cash to order process from beginning to the end on an accurate a timely manner.- Pro-actively interact with Customer for notification of late orders due to product availability, transportation issues- Actively monitor open orders to ensure that deliveries arrive at the customer on time, as committed.- Proactive interaction and communication with external customers and internal contacts.- Process inquiries and requests to initiate corrective actions to solve customer related problems.- Process customer complaints and returns according to Complaint Management process and return policies. Able to identify need for extra information to enable a thorough complaint analysis.- Responsible for management of consignment stock : consignment fill-up, inventory management, invoicing, count, reconciliation- Have understanding of cash collection process e.g. credit hold next steps/actions. On request, resolve open credit issues with customers and issues invoice adjustments and other debits/credits.- Maintains internal/external databases/systems.- Tracks and maintains all relevant information in the IT systems and follows up until the arrival of the product to the customer.- Participates actively on the assigned projects set up to drive improvement to the process and the function.#LI-AP1
Requisition ID
2021-6239
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations SE-Gothenburg
Requisition Post Information* : Posted Date 5 days ago(9/23/2021 4:14 AM)
1. POSITION PURPOSE:* To win new Strategic Accounts within a defined regional area.* Coordinate the sales activities with Local hunters* Manage the pipeline from Prospecting to Conversion 2. ORGANISATION* Position reports to Strategic Sales and M&A Director.* Dotted line responsibility for local hunters in same regional area.  3. NATURE AND SCOPE3.1. Key Responsibility Areas- Responsible for growing new business by selling solutions to customers with a potential greater than €200k net sales pa.- Drive and maintain a pipeline of new business.- Manage the regional pipeline from prospecting through to conversion through the implementation of the EMEA Strategic Sales process.- Seek out targets in MSO’s, Dealer groups, Large independents, FLI’s and OEMS.- Managing a regional, multi country territory.- Research and be able to identify the prospective customer value drivers.- Ability to communicate solutions to customers.- Work closely with other functions (marketing, indirect, retail and strategic accounts) to maximise new business delivery.- Actively participate in the activation and execution of sales plans, events and campaigns.- Utilising a team of local hunters to assist in winning accounts.- Coach local hunters to use the EMEA Strategic Sales process. 4.2. Interactions- Internal: Marketing, Retail, Indirect and Strategic accounts functions- External: Key prospective strategic accounts #LI-AP1
Requisition ID
2021-6187
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Procurement
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 2 months ago(8/2/2021 2:33 AM)
1.       POSITION PURPOSE:The Commercial Analytics Manager has a dual hat responsibility:- Manage a team of business analytics Specialists, that use business data and statistical methods to provide insight into business performance and suggest methods and areas to improve operations. Each Specialist is dedicated to a specific area of expertise (Pricing, Demand, Sales, Market Intelligence) and is responsible to identify business requirements with multiple stakeholders, as well as proposing visualization options.- Assess, design, implement and roll out the concept of Commercial Analytics for EMEA Refinish by which business data, reports, dashboard and KPIs are combined having in mind the target user needs to support him/her with data for a facts based decision making process.2.    DIMENSIONSThis newly created role in EMEA Refinish will be instrumental in ensuring a step change in the way data and analytics are used in the organization. Initially, the ability to understand business requirements and translate those into technical and data analytical requirements is key. Secondly, defining the concept of Commercial Analytics and drive the delivery of the technical solution by managing multiple stakeholders and the needed vendors. And finally, managing the team of analysts that currently delivers the base analytics to avoid business disruptions to the several teams that related to this area: Sales, Finance, Product Management, Marketing and Commercial Management. 3.    NATURE AND SCOPE- Key Responsibility Areas - Provide Commercial Analytics support to EMEA REF Commercial organization:- Product and customer pricing related dashboards using PAT- Product and country related dashboards related to SAS VA, as well as maintaining and running VASOP to support the Demand Planning monthly cycle for S&OP. The scope of this task is all EMEA businesses and not only Refinish.- Product, customer, market and country dashboards currently performed by Sales Support for all items above variable contribution line (incl. Commissions)- Centralize and harmonize common reports as much as needed and automatically make them available to users.- Identify and implement quick wins identified during centralization and harmonization process.- Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.- Design and build technical processes to address business issues.- Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics.- Recruit, train, develop and supervise analyst-level employees.- Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes.- Assess, design, implement and roll out the concept of Commercial Analytics for EMEA Refinish by which business data, reports, dashboard and KPIs are combined having in mind the target user needs to support him/her with data for a facts based decision making process. This would have 2 phases:- Requirements assessment:- Identify & evaluate relevance of Commercial Analytics used today and spread out through the organization, including manual & local work.- Assess opportunities for harmonization and centralization, aiming at 1) reducing manual & local workload, and 2) establish a structured link between data, KPIs, meetings and decision making.- Solutioning:- One location & storage point – Owned by the central team & fed by multiple teams- One entry point for users – Aggregating what is available & with controlled access- Users self-service to proactively consult the portal and 1) visualize analytics as needed, 2) Download, store and manipulate locally as needed.- Embed commercial analytics throughout the organization – drive user adoption, users management & support - Interactions- Internal: Global Analytics, IT teams, Sales, Marketing, Finance and Commercial Management- External: IT, database and source data vendors#LI-AP1
Requisition ID
2021-6144
Employee Type
Regular
Functional Category
Marketing/Business Development
Department
Commercial
Job Locations AT-Lower Austria-Guntramsdorf
Requisition Post Information* : Posted Date 1 month ago(8/19/2021 2:35 AM)
Ihre Aufgaben: • Produktionsplanung von Fertigwaren• Planung, Ausarbeitung und Leitung von Optimierungsprojekten• Erstellung und analytische Aufbereitung von Kennzahlen• Vorantreiben kontinuierlicher Verbesserungsprozesse (LEAN)• Einbringen von konstruktiven Verbesserungs- und Änderungsvorschlägen• Schnittstelle zwischen Produktion, Logistik, Sales, Customer Service und Demand Planning #LI-AP1
Requisition ID
2021-6138
Employee Type
Regular
Functional Category
Manufacturing/Operations/Supply Chain
Department
Supply Chain
Job Locations AT-Lower Austria-Guntramsdorf
Requisition Post Information* : Posted Date 2 weeks ago(9/13/2021 3:13 AM)
- Planung, Organisation und Koordination der Aufgaben im Lager in gemeinsamer Absprache mit dem Abteilungsleiter- Personalressourcen-Planung- Mitarbeit in der operativen Abwicklung der Wareneingänge und -ausgänge- Aufzeigen von und Mitwirken an Optimierungen- Umsetzung von Konzernvorgaben & -zielen The warehouse team leader is responsible for a team of 10 employees and has to make sure a 100% customer delivery performance.This warehouse (POD) replenished all Austrian Refinish busines customers. You have to prepare external audits, execute daily KPI briefings, support projects and the Axalta core values like (Safety, Enviromental, Quality, Health and respectful behavior to our employees and customers). Daily tasks:- ​KPI briefing- Organizing / Prioritization- Coaching & Training of people- Safety 1st party audits- Quality service complaints investigations- Inventory Management like Stock Record Accuracy- Support Business and Company goals- Continues improvement focus like 5S methodik, 8 step problem solving- Experience with forklifts- SAP warehouse booking​#LI-AP1
Requisition ID
2021-6137
Employee Type
Regular
Functional Category
Manufacturing/Operations/Supply Chain
Department
Operations
Job Locations AT-Lower Austria-Guntramsdorf
Requisition Post Information* : Posted Date 1 month ago(8/19/2021 2:37 AM)
HR administration, interaction with our Shared Service Center (tickets for HR data maintenance), Creating Purchase Orders for HR services, promotion submissions if applicable, administration around onboarding and offboarding, to meet quality/certification requirements etc...,Support around approval processes in our HR tools (starting workflows for hires, promotions, awards, etc.),Support around recruiting (making appointments, communicating with applicants). 
Requisition ID
2021-6112
Employee Type
Contractor
Functional Category
Human Resources
Department
Human Resources
Job Locations PL-Lodz
Requisition Post Information* : Posted Date 4 weeks ago(9/2/2021 10:06 AM)
- POSITION PURPOSEThe purpose of this position is to ensure that customers receive best possible service for customers in Germany and Austria. Part of the role is operational - receiving and processing customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex orders, to ensure customer satisfaction. Customer care responsibilities include a wide range of services and consultation as well as claim management. In addition the incumbent is supporting our field sales teams in various activities like offer, contract, pricing and rebate management and will be driving direct sales activities and promotions for defined customer segments.Apart from this operational component the teamleader is administratively and functionally leading the country / business team of CSR & Sales Support specialists, is especially in charge of customer escalations. He / she should spend min. 20 % of his / her time on identifying and implementing improvement projects and initiatives as part of a European network – with a focus on cost & service improvement as well as  digitalization. The incumbent is working in close collaboration with the local Sales Manager as well as interfacing European functions.- NATURE AND SCOPEKey Responsibility Areas- Leads, develops and motivates the team.- Actively monitors KPI`s for his/ her team, analyses deviations to target and initiates corrective actions.- Develops and maintains in-depth knowledge of assigned customers : knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers,  understanding the business model. Filter out important market and customer information and distributes this in the organization using CRM system (Salesforce.com).- Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood and commitments are met.- Ensures that the CSR / Sales Support team drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. Takes part of monthly progress reviews with European Digital Leads.- Supports operational activities of team for defined customers  for inquiry & order handling process from beginning to end.- Controls  cash collection process e.g. credit hold next steps/actions for his team in close collaboration with Credit Department.- Ensures team is always trained on latest policies and rules impacting  compliance with SOX, ISO and other requirements.- Supports Sales Manager with providing required reports and analysis- Interactions- Internal :- CS Supervisor- Customer Service and Sales Support Specialists- Sales Representatives- Sales Manager- Product Coordinator or Supply Chain Specialist/Scheduler- Supply Chain Warehouse & Logistics Specialist- Credit Controller- Data Management team- SAP and SFDC key-user- External :- Customers & Prospects- Consignment customers- Warehouse- Carrier#LI-AP1
Requisition ID
2021-5281
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 5 days ago(9/23/2021 9:21 AM)
- Job DescriptionThe Sales support/Customer Service professional is a key role withing the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories.- Responsibilities-Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business. - Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents. - Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model.-Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com).- Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood, and commitments are met. - Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. - Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.) - Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling. - Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system - Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.- Responsible for the invoice process incl. corrections, credit – and debit notes. – –Setting up and handling of rebates and commissions.- Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation - Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments. - Performs quality control checks and takes subsequent corrective actions. - Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence.- Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects, and processes complex orders shipped between regions or plants.- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations. - Supports Sales by providing detailed input/reports on sales volumes by account. #LI-AC1
Requisition ID
2021-5272
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations ES-Llanera | PL-Lodz
Requisition Post Information* : Posted Date 7 months ago(3/2/2021 5:52 AM)
The Customer Service/Sales support professional is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories.-Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business. - Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents. - Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model. -Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com). - Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood, and commitments are met. - Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. - Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.) - Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling. - Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system - Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits. - Responsible for the invoice process incl. corrections, credit – and debit notes. – –Setting up and handling of rebates and commissions. - Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation - Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments. - Performs quality control checks and takes subsequent corrective actions. - Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence. - Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects, and processes complex orders shipped between regions or plants. - Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations. - Supports Sales by providing detailed input/reports on sales volumes by account.
Requisition ID
2021-5268
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations PL-Lodz
Requisition Post Information* : Posted Date 1 month ago(8/27/2021 5:06 AM)
The Customer Service/Sales support professional is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories. - The Customer Service/Sales support professional is a key role withing the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in t​heir territories.- Responsibilities-Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business. - Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents. - Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model. -Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com). - Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood, and commitments are met. - Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. - Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.) - Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling. - Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system - Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits. - Responsible for the invoice process incl. corrections, credit – and debit notes. – –Setting up and handling of rebates and commissions. - Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation - Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments. - Performs quality control checks and takes subsequent corrective actions. - Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence. - Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects, and processes complex orders shipped between regions or plants. - Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations. - Supports Sales by providing detailed input/reports on sales volumes by account.
Requisition ID
2021-5263
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 3 weeks ago(9/6/2021 3:05 AM)
- Job DescriptionThe Customer Service/Sales support professional is a key role withing the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories. - Responsibilities-Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business. - Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents. - Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model.-Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com).- Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood, and commitments are met. - Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. - Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.) - Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling. - Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system - Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.- Responsible for the invoice process incl. corrections, credit – and debit notes. – –Setting up and handling of rebates and commissions.- Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation - Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments. - Performs quality control checks and takes subsequent corrective actions. - Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence.- Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects, and processes complex orders shipped between regions or plants.- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations. - Supports Sales by providing detailed input/reports on sales volumes by account.#LI-AP1
Requisition ID
2021-5257
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations PL-Lodz
Requisition Post Information* : Posted Date 1 month ago(8/26/2021 1:06 PM)
- The Customer Service/Sales support professional is a key role withing the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories.- Responsibilities-Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business. - Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents. - Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model. -Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com). - Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood, and commitments are met. - Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. - Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.) - Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling. - Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system - Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits. - Responsible for the invoice process incl. corrections, credit – and debit notes. – –Setting up and handling of rebates and commissions. - Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation - Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments. - Performs quality control checks and takes subsequent corrective actions. - Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence. - Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects, and processes complex orders shipped between regions or plants. - Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations. - Supports Sales by providing detailed input/reports on sales volumes by account.
Requisition ID
2021-5252
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations PL-Lodz
Requisition Post Information* : Posted Date 7 months ago(2/23/2021 9:40 AM)
The purpose of this position is to ensure that the Backoffice Team (Customer Service and Sales Support) located in Lodz provide the highest quality service to, distributors, importers located in the EMEA Region. The Backoffice Team Lead takes necessary actions in order to guarantee customer satisfaction, increase productivity of the team and provides development opportunities for the team.  A team lead spends 80% of their time managing the team and dealing with day-to-day issues arising in order handling and Sales Support Processes, and 20% of their time working on strategy and improvement projects.  Key Responsibiliies- Defines customer portfolio per CSR in line with their capabilities and experience, according to customer needs and complexity. Assigns and monitors workload and takes appropriate action.- Serves as a contact between sales, supply chain, demand, logistics, manufacturing staffs and credit department and communicates with customers on activities in those areas. Takes active role in managing escalated issues and providing strong/calm leadership in times of difficulty/stress. Acts as first escalation point for problem resolution.- Enables/develops opportunities for Members of the Backoffice Team to have in-depth knowledge of their customers and actively coaches team members. Identifies training needs and ensures execution of training plan.- Interacts with Business Leadership to ensure that the customers’ requirements are understood and commitments are met, ensuring escalation process in times of supply difficulties. Takes active role in managing escalated issues- Maintains effective relation with Master Data owners and represents team on Master Data topics.- Reviews customer complaints and returns according to Complaint Management process and return policies. Ensures SOX/Audit compliance of the processes. Ensures complaints are captured and processed according to business policy.- Monitors metrics of the team to ensure customer satisfaction targets are met. Takes appropriate, cross departmental actions to make improvements where targets are not met. Continuously looks for ways to streamline work processes, and improve productivity of the group.- Drives results of the Team, establishes Team Objectives in line with Business and Company directives and ensures execution. Is involved in recruitment and performance evaluation.- Actively resolves issues that are not in compliance with ISO and/or other Quality System requirements. Understands the requirements of several quality systems (ISO-TS, etc.) and ensures group operates successfully within those requirements.- Ensures a process is in place to manage back-up efficiently - including back up training.- Runs reports of the team and performs audit checks for internal audit, PWC and SOX- Ensures activities of the group are in line with all requirements in order to meet SOX compliance and performs control owner activities for SOX and internal controls.- Acts as escalation point for CSR’s in critical shortage situations, is decision point for fair shares in conjunction with Sales/Supply Chain/Demand.- Is escalation point for open credit issues with customers to seek resolution in conjunction with Sales. Ensures appropriate capability in team to manage cash collection activities.- Is responsible for cost control. Provides adequate approvals where required in line with DOA.- Continuous improvement on all areas of responsibilityMain interactionsInternal :- CS Network : Represents the team in projects in Order-to-Cash- Interacts with more senior and broader network of Internal Axalta Partners- Interacts with Regional Supply Chain Specialists/Leaders to ensure that the customers’ requirements are understood and commitments are met in non-standard situations- Sales Reps and Sales Leader- Marketing Team- DRP Team- Logistics Specialist and contract administrators- Credit Controller- Data Management team- SAP key-userExternal :- Customers & Consignment customers- Warehouse- Carriers and shipping agents- Government Authorities (Site Management)- Maintenance Service providers- Temp agencies#LI-AP1
Requisition ID
2021-5184
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 4 days ago(9/24/2021 2:22 AM)
The Customer Service/Business Relationship professional is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories. Responsibilities- ​Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business- Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents- Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model- Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com)- Interacts with broader network of internal Axalta Partners to ensure that the customers’ requirements are understood, and commitments are met- Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues - ​Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.)- Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling- Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system- Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits- Responsible for the invoice process incl. corrections, credit – and debit notes. –- Setting up and handling of rebates and commissions- Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation- Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments- Performs quality control checks and takes subsequent corrective actions- Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence- Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects, and processes complex orders shipped between regions or plants- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations- Supports Sales by providing detailed input/reports on sales volumes by account#LI-AC1
Requisition ID
2021-5093
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial