Axalta Coating Systems

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Job Locations BE-VAN-Mechelen | NL-Tiel
Requisition Post Information* : Posted Date 1 week ago(11/22/2021 10:48 AM)
 Als HR assistent in het HR team speel je een actieve rol in onze employment journey, van het opstellen van de arbeidsovereenkomsten , ervoor zorgen dat de salarissen correct en op tijd worden uitbetaald tot hr-projecten zoals recruitment, verzuim enz. In deze rol maak je ook deel uit van het HR shared service team Voor het uitvoeren van je werkzaamheden zul je 50% in Tiel en 50% in Mechelen werkzaam zijn.  - Je zorgt voor het verwerken van de salarisadministratie d.m.v. gegevensinvoer in ons SAP HR- en ticketsysteem- Je beantwoordt vragen van medewerkers m.b.t. salaris, arbeidsvoorwaarden, verlofregelingen etc- Deze vragen en wijzigingen verwerk je en zorgt dat dit wordt vastgelegd in de contracten en je beheert de digitale personeelsdossiers- Daarnaast bewaak je de acties op het gebied van ziekteverzuim en maak je afspraken tussen medewerkers en de arboarts- Verder ondersteun je bij recruitmentactiviteiten, het opstellen van vacature teksten en het onderhouden van contacten met werving- en selectiebureau’s- Je bent verantwoordelijk voor het onboardingsproces van nieuwe medewerkers- Het bewaken van de tijdsregistratie en verlofverwerking behoort tot de taken#LI-AP1
Requisition ID
2021-7164
Employee Type
Regular
Functional Category
Human Resources
Job Locations CH-BL-Pratteln
Requisition Post Information* : Posted Date 2 weeks ago(11/19/2021 4:41 AM)
- Verantwortlichkeiten für die Lackmarken Spies Hecker, Cromax und Syrox.- Technischer Support für unsere Kunden in der Zentralschweiz.- Lancierung/Markteinführung von neuen Produkten.- Produktdemonstrationen bei potentiellen Kunden.- Durchführung von Schulungskursen.- Produktpräsentationen und Anleitungen mit PowerPoint.- Analyse der Prozesse und des Werkstattmanagements (technisch und produktbezogen).- Optimierung der Arbeitsabläufe in den Betrieben.- Enge Zusammenarbeit mit den Außendienstmitarbeitern.
Requisition ID
2021-7085
Employee Type
Regular
Functional Category
Sales
Job Locations TR-Istanbul
Requisition Post Information* : Posted Date 3 days ago(11/29/2021 8:20 AM)
Technical- Run customer project qualification trials and production startup - where needed in collaboration Axalta technical experts- First line troubleshooting for customer coating line problems and customer complaints - ability to promptly get to the root cause(s) of common issue(s) while communicating progress with the customer's and Axalta`s technical and management teams- Clearly articulate and explain the technical issue(s) and propose if needed in collaboration with Axalta internal experts an efficient resolution plan that can be implemented quickly and efficiently- Conduct customer line audits and focus on areas of improvement and recommendations to increase customer value.- Continuously upgrading technical knowledge in trainings, webinars etc Commercial- Responsible for the achievement of agreed sales targets and results.- Develop and maintain customer relationships to maximize new sales opportunities- Gather market intelligence and assess the opportunities for Powder Coatings sales in his region, in accordance with Axalta Lead and Opportunity Management guidance, to gain new potential customers.- Participate in customer presentations to promote Axalta's coating solutions and explain Axalta's value proposition.-  Evaluates competition activities.-  Attend and participate in powder coatings events, conferences, trade associations and shows. May require participation to committees.#LI-AP1
Requisition ID
2021-7070
Employee Type
Regular
Functional Category
Sales
Job Locations TR-41-Cayirova
Requisition Post Information* : Posted Date 4 weeks ago(11/8/2021 3:55 AM)
Job Description - Accurately check customs, trade, and transport documents for technical processing.- Ensure control the day-to-day operational customs activities including but not limited to; process control and internal recording to meet the required compliance.-  In close contact with customs agencies for the whole daily import-export operations with strong follow-up skills.- Provide polite communication with customs authorities, transporters, business units and external service providers about the handling of customs procedures and related issues.- Keep up to date on changes and developments within customs while reporting to the Supervisor regarding customs-technical and logistical problems as well as provide solutions to upcoming challenges.- Assist in invoice reviews and audits.- Serve as a contact for Customs brokers in resolving Customs inquiries.- Work closely with other team members, regional  teams,local commercial teams and other functions , as required to ensure compliance with applicable regulations and smooth Supply Chain workflow.- Provide reports on his/her activity #LI-AP1
Requisition ID
2021-7068
Employee Type
Regular
Functional Category
Logistics/Supply Chain
Job Locations ES-Llanera | AT-Lower Austria-Guntramsdorf | DE-North Rhine Westphalia-Wuppertal | PL-Warsaw | CH-Basel | IT-Monza e Brianza-Cavenago di Brianza | NL-Tiel
Requisition Post Information* : Posted Date 1 week ago(11/23/2021 4:23 AM)
The Refinish Finance Analyst role will be to assist the Refinish Finance Manager for all aspects of internal management reporting, financial planning, analysis and forecasting for EMEA. This role is a key part of the new dedicated L25 Business Finance team and will be a key contributor supporting the new L25 organizational structure and the business success. The position will report directly to the Refinish Finance Manager and will interface with the key players of the Finance Departments, Business Team and other support functions (i.e., Marketing, Demand, Commercial analytics, sales support). The role offers an outstanding start in an international company and with international career opportunities.  Major responsibilities:- Support the Refinish Finance Manager to review the monthly costs of the EMEA Refinish SSM and SAMbusinesses and provide in-depth analysis to regional management of performance of results and variances versus budget, forecast and prior year- Support the Refinish Finance Manager for all aspects of SG&A monthly financial reporting and forecasting processes - Support the annual budgeting processes- Provide ad-hoc analysis for new investments (Business case /NPV modelling / Global RFQs)- Support SSM lead in M&A work (pre and post close)- Transition and workload shift absorptionfrom local resources/sales support/non-Finance resources (L25 related)- New L25 reporting design and model build using different data sources- Reporting and model build using different data sources- Access & leverage local ERPs to review non- trade data. Interface with finance, controllership, FP&A and treasury#LI-AP1
Requisition ID
2021-7044
Employee Type
Regular
Functional Category
Accounting/Finance
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 1 week ago(11/23/2021 4:19 AM)
The Refinish Financial Analyst Indirect business role will be to assist the Refinish Finance Manager for all aspects of internal management reporting, financial planning, analysis and forecasting for EMEA. This role is a key part of the new dedicated L25 Business Finance team and will be a key contributor supporting the new L25 organizational structure and the business success. The position will report directly to the Refinish Finance Manager and will interface with the key players of the Finance Departments, Business Team and other support functions (i.e., Marketing, Demand, Commercial analytics, sales support). The role offers an outstanding start in an international company and with international career opportunities.  Major responsibilities:- Support the Refinish Finance Manager to review the monthly operating performance of the EMEA Refinish Indirect business and provide in-depth analysis to regional management of performance of results and variances versus budget, forecast and prior year- Support the Refinish Finance Manager for all aspects of monthly financial reporting and forecasting processes (co-ownership of the segment specific P&L and NWC)- Support the annual budgeting processes- Support business leadership with analysis of all P&L lines. Take corrective actions as needed. Focus on SG&A for the Business unit and countries.- Provide executive reporting package to Commercial Leadership- Provide ad-hoc analysis for new/existing customer investments (BIPs / NPV modelling / Global RFQs)- Transition and workload shift absorptionfrom local resources/sales support/non-Finance resources (L25 related)- Willingness to travel on a flexible schedule as needed#LI-AP1
Requisition ID
2021-7041
Employee Type
Regular
Functional Category
Accounting/Finance
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 1 week ago(11/23/2021 4:13 AM)
Major responsibilities:- Support the Refinish Finance Manager to review the monthly operating performance of the EMEA Refinish Direct business and provide in-depth analysis to regional management of performance of results and variances versus budget, forecast and prior year- Support the Refinish Finance Manager for all aspects of monthly financial reporting and forecasting processes (co-ownership of the segment specific P&L and NWC)- Support the annual budgeting processes- Support business leadership with analysis of all P&L lines. Take corrective actions as needed. Focus on SG&A for the Business unit and countries.- Provide executive reporting package to Commercial Leadership- Provide ad-hoc analysis for new/existing customer investments (BIPs / NPV modelling / Global RFQs)- Transition and workload shift absorptionfrom local resources/sales support/non-Finance resources (L25 related)- Willingness to travel on a flexible schedule as needed#LI-AP1
Requisition ID
2021-7040
Employee Type
Regular
Functional Category
Accounting/Finance
Job Locations CH-BL-Pratteln
Requisition Post Information* : Posted Date 3 weeks ago(11/9/2021 4:39 AM)
- Entgegennahme und Bearbeitung von Kundenanfragen und -aufträgen; Aushandlung von Lieferterminen auf der Grundlage der Produktverfügbarkeit, der prognostizierten Nachfrage und der geplanten Produktion. Dazu gehören die Auftragserteilung in SAP, die Prüfung der Produktverfügbarkeit, die Bereitstellung aller erforderlichen Unterlagen, insbesondere bei Retouren und/ oder Gutschriften, und die tägliche Zusammenarbeit mit den Bereichen Einkauf, Logistik und Vertrieb/Verkaufsmanagement.- Durchführung aller transaktionsbezogenen Aspekte im Zusammenhang mit der Auftragserfassung, -pflege und -abrechnung.- Verwaltung von Kundenreklamationen oder Retouren in Zusammenarbeit mit den beteiligten Abteilungen.- Erstellung und Pflege von Kundendaten unter Verwendung der angegebenen#LI-AP1
Requisition ID
2021-7010
Employee Type
Regular
Functional Category
Customer Service/Support
Job Locations CH-Bulle
Requisition Post Information* : Posted Date 4 weeks ago(11/5/2021 4:25 AM)
Ce poste exige une volonté d’amélioration continue, le respect strict des normes de sécurité, qualité et environnement élevées ainsi que des procédures métier. Votre mission : - Assurer la continuité du fonctionnement de l’outil de production industriel : diagnostic, réparation, révision et maintenance préventive- Participer à la planification des opérations de maintenance- Participer à l’amélioration de l’outil de production- Mise à jour de la documentation technique (ex : plans électriques, mécaniques)- Participer à l’écriture de modes opératoires et de procédures- Travailler en étroite collaboration avec la production, les fournisseurs et les sous-traitants- Intégrer le service de piquet (une semaine par mois)
Requisition ID
2021-6987
Employee Type
Regular
Functional Category
Manufacturing/Operations/Supply Chain
Job Locations NL-Tiel
Requisition Post Information* : Posted Date 1 week ago(11/22/2021 10:49 AM)
  Als Customer Service Representative ben je verantwoordelijk voor het aannemen en adequaat afhandelen van service gerelateerde klantvragen en orders. Veel voorkomende vragen los je samen op met de klant. Overige vragen coördineer je met de (service) afdelingen binnen Axalta. In alle gevallen blijf je verantwoordelijk voor de vragen en draag je zorg voor de correcte registratie en afhandeling ervan - Je zorgt voor het valideren en controleren van openstaande bestellingen m.b.t. beschikbaarheid in productie en/ of magazijn- Het opvolgen van orders m.b.t forecast, late leveringen en prijsafwijkingen- Administratie van prijsuitvoering, inclusief uitzonderingen en/ of correcties conform audit regels. - Vragen behandelen en contact onderhouden met klanten/opdrachtgevers, zowel telefonisch als per mail, over de voortgang van orders, levertijden, klachten e.d. op een professionele en efficiënte manier- Het proactief benaderen van (toegewezen) klanten en  prospects om de omzetgroei te bevorderen- Actief deelnemen aan verbeterprojecten op het gebied van efficiency (kostenbeheersing) en effectiviteit (klanttevredenheid) o.b.v. onder andere klant KPI's- Samen met je team biedt je ondersteuning in alle fasen van de “customer journey’’#LI-AP1
Requisition ID
2021-6983
Employee Type
Regular
Functional Category
Customer Service/Support
Job Locations BE-VAN-Mechelen
Requisition Post Information* : Posted Date 3 days ago(11/30/2021 5:36 AM)
Als Marketing Communications Specialist voor Refinish (de autoschadeherstel-afdeling) ben je verantwoordelijk voor de promotie en communicatie, in de verschillende verkoopkanalen en klantensegmenten, van nieuwe en bestaande producten en merken. Daarnaast voer je marketing communicatie-plannen uit, in lijn met de internationale marketingstrategie. - Je maakt deel uit van een Europees Marketing Communicatie team- Je organiseert en implementeert de klant- en industrie gerelateerde campagnes en evenementen - Je werkt nauw samen met de lokale commerciële teams van België en Luxemburg en klanten om hen te ondersteunen bij hun activiteiten - Je treedt op als contactpersoon tussen de lokale commerciële teams en het marketing communicatie team en vertegenwoordigt daarbij de stem van de klant- Je zorgt voor de planning, uitvoering en publicatie van toegewezen communicatie- en promotie-initiatieven- Je zorgt voor gerichte introductiecampagnes voor nieuwe producten en organiseert o.a. lokale evenementen - Je bent verantwoordelijk voor alle digitale communicatiekanalen#LI-AC1
Requisition ID
2021-6949
Employee Type
Regular
Functional Category
Job code 12000347
Job Locations DE-North Rhine Westphalia-Wuppertal
Requisition Post Information* : Posted Date 2 weeks ago(11/15/2021 7:25 AM)
- Unterstützung in der anwendungstechnischen Beratung und Betreuung eines definierten Kundenwerkes- Bearbeitung und Beantwortung allgemeiner, anwendungstechnischer Anfragen- Unterstützung bei anwendungstechnischen Versuchen- Unterstützung bei der Analyse auftretender Probleme und der Erarbeitung geeigneter Lösungs- und Optimierungsoptionen- Unterstützung bei Einführung neuer Produkte- Mitwirkung in Projekten
Requisition ID
2021-6931
Employee Type
Regular
Functional Category
Sales
Job Locations DE-North Rhine Westphalia-Wuppertal
Requisition Post Information* : Posted Date 2 weeks ago(11/15/2021 7:18 AM)
- Anwendungstechnische Beratung und Betreuung eines definierten Kundenwerkes- Bearbeitung und Beantwortung anwendungstechnischer Anfragen zu Produkten und Prozessen - Planung, Durchführung und Auswertung anwendungstechnischer Versuche bei Kunden zur Evaluierung von Prozessen und Materialien inkl. Dokumentation der Versuche, der Auswertungsergebnisse und der Schlussfolgerungen- Selbständige Bearbeitung, Einschätzung und Abwicklung von Reklamationen - Ursachenanalyse auftretender Probleme sowie Entwicklung geeigneter Optimierungsmöglichkeiten basierend auf Erfahrungswerten sowie vorhandener Vorgaben aus dem Produktmanagement- Anwendungstechnische Unterstützung bei der Markteinführung neuer Produkte, Systeme und Technologien in enger Zusammenarbeit mit Marketing, Produktmanagement und Verkauf- Leitung und Mitwirkung in entsprechenden Projekten
Requisition ID
2021-6930
Employee Type
Regular
Functional Category
Sales
Job Locations DE-BE-Berlin
Requisition Post Information* : Posted Date 3 weeks ago(11/12/2021 2:19 AM)
Auftragsabwicklung- Rückstandsverfolgung und Bearbeitung- Kundenberatung- Aktionsverkauf am Telefon- Generieren von (zusätzlichen) Umsätzen- Pflege der Kundenbindung- erste(r) Ansprechpartner*in aller Kundenbelange- Retourenabwicklung- Bestellabwicklung- Pflege und Voranbringen von SFDC / AIM / Webshop- Zusammenarbeit mit Zentralstellen- Zusammenarbeit mit dem Außendienst- administrative Aufgaben am POD- z.T. Kommissionierung- z.T. Konfektionierung- z.T. Wareneingangskontrollen und Einlagerung- z.T. InventurabwicklungDie Verteilung der Aufgaben erfolgt PoD-individuell nach den jeweiligen Gegebenheiten.
Requisition ID
2021-6892
Employee Type
Temporary
Functional Category
Customer Service/Support
Job Locations AT-Lower Austria-Guntramsdorf
Requisition Post Information* : Posted Date 1 month ago(10/18/2021 7:37 AM)
TASKS AND RESPONSIBILITIES - Workforce planning and staffingü Prepares and follows up a yearly plan to map staffing and reorganising needsü Recruits, interviews, and hires qualified job applicants ü Prepare scenarios to manage capacity / knowledge volatilityü Ensures a proper core / flex staff ratio according to business needsü Ensures effective candidate pipeline channelsü Coordinate the onboarding of new staffü Coordinate the offboarding process ü Coordinate organizational changesü Converting Contractors to permanent Axalta employeesü Take care not only for the strategic part, but also for the whole administration part for all topics (onboarding, offboarding, organizational changes, takeovers, ….) via SNOW,  ALP, Docu Share … - Talent and performance managementü Advises and coaches management to identify and develop talents and to create high performance culture ü Provide data to follow up progressü Oversees employee disciplinary, grievance and exit procedures - HR Reporting and dataü Provides HR data for review and decision making (HC, absenteeism, training, knowledge level, etc) ü Collaborate with Asturias data team to ensure data accuracy - Works Council and Unionsü Ensures compliance and efficient cooperation with employee representative local bodiesü Run yearly salary negotiations ü Maintain a yearly consultation agenda ü contact person for the local works council - negotiation & creation of works agreements in coordination with local works council & HR lead disciplinary actions / warnings, dismissals,... - Training and developmentü Facilitates and coordinates yearly training plans to preserve and develop critical knowledgeü Ensures compliance with external requirementsü Administration of local training topics and ensure inputs in ALP - Labour code complianceü Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices.  - Employee engagement and communicationü Monitoring absenteeism and attrition and recommends corrective actions (in general via our Time&Attendance coordinator)ü Partners with leadership team to use best practices and identify local actions to increase motivation and commitmentü Helps management to convey compelling messagesü Assists in BPP process for the local managementü Assists in learning transfer for the local management and admin in ALP - Rewardsü Ensures competitive compensationü Facilitates rewarding processü Administration of Promotions and Awards (100/200/250 days without CAT 1, individual awards, team-awards, quality awards …) - Apprentices & trainees & internsü Main Responsibility for the internal apprenticeship program (technical and commercial): Hiring (eg. AMS), selection, design of assessment centers, creating contracts, registrations via chamber of commerce and vocational schools, submissions of funding’s, administration, creation of training plans, regular apprentice meetings, trainings, performance evaluation, retention periods, apprenticeship certificates, training admin in ALP  - Variousü Q-Delegation (attending meetings, take care of trainings and train the team and apprentices of Q-topics)ü PSM resource (attending meetings, reporting KPI’s, take care of trainings and train the team and apprentices of Q-topics)ü Participation in several audits like Q-Audit, PSM-Audit, EH&S-Audit, HR Audit, customer auditsü Local implementation of global HR projects (FIORI, KRONOS, ….)ü creation of process descriptions / instructions in alignment with internal processes and external certification requirements  #LI-AP1
Requisition ID
2021-6886
Employee Type
Regular
Functional Category
Human Resources
Job Locations TR-59-Çerkezköy
Requisition Post Information* : Posted Date 2 weeks ago(11/18/2021 2:06 AM)
- Provide Process and Technical support to the Factory for manufacturing of Powder Coatings. - Production support in troubleshooting (process issues, raw material issues, customer complaints support) - Technical support for complex products- New production processes, experience exchange, trials- Alignment and product transfer- Processes optimization considering Safety, Ergonomic, Quality, Efficiency- Equipment optimization and reliability- Review and upgrade Standard Operating Procedures and SOCs for the plant.- Investigation following Q incident- Manage Process or equipment changes (local project management)- Process Safety Management resource for the Site: Process Hazard Analysis, Management Of Change (Product & Technology), Pre Start Up Review following equipment or process changes. (internal training and development available).- Drive continuous improvement activities to support cost optimization- Develop and drive LEAN activities (product flow optimization, 5S, Kaizen Event…)- Develop high performance culture- Develop and support the visual management : monitoring of product flow, daily review to set targets, communications plan- Teach concepts and coach the plant personnel to see and eliminate waste - Define preventive maintenance plan- Support CAPEX definition and implementation- Ensure SHE and Environmental Site compliance vs local regulation and Axalta Standards. - Manage RC14001 implementation, certification and yearly execution.- EHS administration (Internal programs and performance metrics follow up and reporting) - Training of production Staff and employees on Operation Procedures and Safety and new processes#LI-AP1
Requisition ID
2021-6726
Employee Type
Regular
Functional Category
Engineering
Job Locations SE-Gothenburg
Requisition Post Information* : Posted Date 2 weeks ago(11/16/2021 9:28 AM)
Manage technical support with our customers and be a leading in IT related issues. #LI-AP1
Requisition ID
2021-6641
Employee Type
Regular
Functional Category
Sales
Job Locations AT-Lower Austria-Guntramsdorf
Requisition Post Information* : Posted Date 3 months ago(8/19/2021 2:41 AM)
Aufgaben• In dieser Funktion leiten Sie eine von drei lackproduzierenden Abteilungen der Produktion mit rund 40 MitarbeiterInnen und berichten direkt an die Produktionsleitung.• Sie verantworten die termingerechte Herstellung von Flüssiglacken beginnend bei der Arbeitsvorbereitung bis hin zur Bereitstellung für den Versand.• Die regelmäßige Abstimmung mit dem Außendienst steht ebenso auf Ihrer Agenda wie die Teilnahme an crossfunktionalen Meetings & Projekten, in denen Sie Ihren Produktionsbereich vertreten.• Sie initiieren und führen Verbesserungsprojekte zur Prozessoptimierung (LEAN) durch.• In Ihrem Verantwortungsbereich liegen die Einhaltung des Abteilungsbudgets, der Umwelt- und Qualitätsstandards sowie der Sicherheitsvorschriften. #LI-POST
Requisition ID
2021-6314
Employee Type
Regular
Functional Category
Manufacturing Operations
Department
Operations
Job Locations DE-Essenbach Altheim
Requisition Post Information* : Posted Date 2 weeks ago(11/16/2021 9:15 PM)
- Sie führen elektrische Wartungs-, Instandsetzungs- und Montagearbeiten an unseren Maschinen (Mischer, Extruder, Mühlen) und Anlagen durch- Fehleranalyse, Ursachendiagnose und Störungsbeseitigung im laufenden Produktionsbetrieb - Unterstützung bei der ständigen Optimierung der Instandsetzungsmethoden- Montage und Installation von elektrischen Komponenten wie Schalter, Weichen und Beleuchtungen u.a. elektrische Betriebsmittel- Störungsbeseitigung und Kleinreparaturen- Wartung und Reparatur von Elektroanlagen- Überprüfung von vorhandener Elektrik in Bezug auf Funktion und Sicherheit- Überwachung des eigenen 20 KV Energienetzes- Unterstützung bei der Umsetzung von technischen Projekten 
Requisition ID
2021-6287
Employee Type
Regular
Functional Category
Manufacturing Operations
Department
Operations
Job Locations SE-Gothenburg
Requisition Post Information* : Posted Date 2 weeks ago(11/16/2021 4:03 AM)
Drive the Account Plan as part of the Sales Process:- Set-up and drive execution of an annual account plan for each assigned large strategic account and/or selected account locations. Assess and collaborate with the customer to develop an Account Plan specific to the account and their needs. Define Yearly SMART goals that are agreed with the Customer.  Coordinate periodic meetings to review the Account Plan, their goals and the milestones.- Understand the key elements of the business agreement with the (parent) account. Re-assess the customer periodically to refine the evolving company-wide account plan. Discuss to assign a customer “project champion” for each project.- Review the achievements vs. targets at least once per Year and within foreseeable time of the end of each contract period in anticipation of extending that contract. Annually update the Account Plan WITH the customer and review with them and update SFDC with the agreed upon plan.- Track annual customer purchases and work to capture 100% of the liquid paint and related product purchases. While maintaining customer P & M profitability, work to help grow work TO and THRU the door to increase annual purchases by the agreed percentage annually.Establish performance management:- Provide in depth consultative support along the 5 pillars to be a part of the customer’s long-term success at selected large strategic accounts under his/her responsibility.- Improve Paint Performance: reducing Material (paint and non-paint) consumption, optimize material gross profit or reducing the liquid cost per hour.- Support Sales/Business with establishing a service level agreement with the customer, then agree upon an approved product list and finally evaluate SKU turns and suggest inventory adjustments as necessary.- Customer Process Improvement: Perform audits assessing customer Processes (e.g. Intake Process; Spray Booth; Courtesy Car etc.....) vs. SOP and define corrective actions.- Optimise the Customer Estimation Process- Support Customer with increasing top line sales- Support Customer’s leadership development (e.g. Coaching, hiring….)- Basic Financial consultancy -> Advanced by specialists or outsourced.- Create a mechanism to measure Axalta’s performance to our promised deliverables.- Set the proper expectations with the value-added resources Axalta provides.- Set reasonable KPI goals company-wide and per location.- Track necessary data (on a monthly basis) to analyse performance.- Facilitate process improvement roundtables with key staff, as required.Retention and business Growth:- Support Sales and Business management at contract end by demonstrating the added value that has been delivered to the customer during the contract period.- Support the Sales and Business setting up SLA between Customer, Axalta and the distributor.- Organise Axalta Innovation Days or Seminars (/webinars) for large strategic accounts to keep our key Customers up to date with latest market trends and innovative solutions. Include non-paint suppliers as appropriate.Key contact for Business Services:- Country contact and coordinator for the roll out of Business Services.- Promotion of Business Services at Strategic Key Accounts, facilitating their Sales, either through invoicing or valorisation- Country contact and coordinator for the roll out of Business Services, including training, for deployed Business Services- Capture of Customer needs/expectations regarding Business Services, as well as competitive information, and channelling them to Business Services- Participation, as key stakeholder, in Business Services projects and initiatives to design, build and rollout of improved or new Business Services to support SAS activities  #LI-AP1
Requisition ID
2021-6166
Employee Type
Regular
Functional Category
Sales
Department
Commercial
Job Locations PL-Lodz
Requisition Post Information* : Posted Date 3 months ago(9/2/2021 10:06 AM)
- POSITION PURPOSEThe purpose of this position is to ensure that customers receive best possible service for customers in Germany and Austria. Part of the role is operational - receiving and processing customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex orders, to ensure customer satisfaction. Customer care responsibilities include a wide range of services and consultation as well as claim management. In addition the incumbent is supporting our field sales teams in various activities like offer, contract, pricing and rebate management and will be driving direct sales activities and promotions for defined customer segments.Apart from this operational component the teamleader is administratively and functionally leading the country / business team of CSR & Sales Support specialists, is especially in charge of customer escalations. He / she should spend min. 20 % of his / her time on identifying and implementing improvement projects and initiatives as part of a European network – with a focus on cost & service improvement as well as  digitalization. The incumbent is working in close collaboration with the local Sales Manager as well as interfacing European functions.- NATURE AND SCOPEKey Responsibility Areas- Leads, develops and motivates the team.- Actively monitors KPI`s for his/ her team, analyses deviations to target and initiates corrective actions.- Develops and maintains in-depth knowledge of assigned customers : knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers,  understanding the business model. Filter out important market and customer information and distributes this in the organization using CRM system (Salesforce.com).- Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood and commitments are met.- Ensures that the CSR / Sales Support team drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. Takes part of monthly progress reviews with European Digital Leads.- Supports operational activities of team for defined customers  for inquiry & order handling process from beginning to end.- Controls  cash collection process e.g. credit hold next steps/actions for his team in close collaboration with Credit Department.- Ensures team is always trained on latest policies and rules impacting  compliance with SOX, ISO and other requirements.- Supports Sales Manager with providing required reports and analysis- Interactions- Internal :- CS Supervisor- Customer Service and Sales Support Specialists- Sales Representatives- Sales Manager- Product Coordinator or Supply Chain Specialist/Scheduler- Supply Chain Warehouse & Logistics Specialist- Credit Controller- Data Management team- SAP and SFDC key-user- External :- Customers & Prospects- Consignment customers- Warehouse- Carrier#LI-AP1
Requisition ID
2021-5281
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations PL-Lodz | PL-Lodz | ES-Llanera
Requisition Post Information* : Posted Date 4 weeks ago(11/5/2021 6:42 AM)
The Customer Service/Sales support professional is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories.- Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.- Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents. - Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.)- Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling.- Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system- Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits. - Responsible for the invoice process incl. corrections, credit – and debit notes.- Setting up and handling of rebates and commissions. - Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation- Performs quality control checks and takes subsequent corrective actions.- Supports Sales by providing detailed input/reports on sales volumes by account.#LI-AP1
Requisition ID
2021-5268
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations PL-Lodz
Requisition Post Information* : Posted Date 3 weeks ago(11/9/2021 3:24 AM)
The Customer Service/Sales support professional is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories.- Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents.- Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model. - Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. - Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.)- Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling.- Responsible for the invoice process incl. corrections, credit – and debit notes.- Setting up and handling of rebates and commissions. - Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation.- Performs quality control checks and takes subsequent corrective actions.- Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence. - Supports Sales by providing detailed input/reports on sales volumes by account.#LI-AC1
Requisition ID
2021-5263
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 7 days ago(11/26/2021 5:41 AM)
- Job DescriptionThe Customer Service/Sales support professional is a key role withing the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories. - Responsibilities-Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business. - Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents. - Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model.-Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com).- Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood, and commitments are met. - Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. - Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.) - Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling. - Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system - Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.- Responsible for the invoice process incl. corrections, credit – and debit notes. – –Setting up and handling of rebates and commissions.- Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation - Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments. - Performs quality control checks and takes subsequent corrective actions. - Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence.- Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects, and processes complex orders shipped between regions or plants.- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations. - Supports Sales by providing detailed input/reports on sales volumes by account. #LI-AC1
Requisition ID
2021-5262
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 2 weeks ago(11/19/2021 5:25 AM)
- Job DescriptionThe Order Management professional is a key role withing the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories. - Responsibilities-Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business. - Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents. - Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model.-Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com).- Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood, and commitments are met. - Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. - Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.) - Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling. - Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system - Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.- Responsible for the invoice process incl. corrections, credit – and debit notes. – –Setting up and handling of rebates and commissions.- Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation - Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments. - Performs quality control checks and takes subsequent corrective actions. - Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence.- Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects, and processes complex orders shipped between regions or plants.- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations. - Supports Sales by providing detailed input/reports on sales volumes by account.#LI-AC1
Requisition ID
2021-5256
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations PL-Lodz
Requisition Post Information* : Posted Date 3 weeks ago(11/9/2021 3:19 AM)
The Customer Service/Sales support professional is a key role withing the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories.- Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.- Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents.- Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.)- Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling.- Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.- Responsible for the invoice process incl. corrections, credit – and debit notes.- Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation- Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments.- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.- Supports Sales by providing detailed input/reports on sales volumes by account.#LI-AC1
Requisition ID
2021-5252
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations PL-Lodz
Requisition Post Information* : Posted Date 9 months ago(2/23/2021 9:40 AM)
The purpose of this position is to ensure that the Backoffice Team (Customer Service and Sales Support) located in Lodz provide the highest quality service to, distributors, importers located in the EMEA Region. The Backoffice Team Lead takes necessary actions in order to guarantee customer satisfaction, increase productivity of the team and provides development opportunities for the team.  A team lead spends 80% of their time managing the team and dealing with day-to-day issues arising in order handling and Sales Support Processes, and 20% of their time working on strategy and improvement projects.  Key Responsibiliies- Defines customer portfolio per CSR in line with their capabilities and experience, according to customer needs and complexity. Assigns and monitors workload and takes appropriate action.- Serves as a contact between sales, supply chain, demand, logistics, manufacturing staffs and credit department and communicates with customers on activities in those areas. Takes active role in managing escalated issues and providing strong/calm leadership in times of difficulty/stress. Acts as first escalation point for problem resolution.- Enables/develops opportunities for Members of the Backoffice Team to have in-depth knowledge of their customers and actively coaches team members. Identifies training needs and ensures execution of training plan.- Interacts with Business Leadership to ensure that the customers’ requirements are understood and commitments are met, ensuring escalation process in times of supply difficulties. Takes active role in managing escalated issues- Maintains effective relation with Master Data owners and represents team on Master Data topics.- Reviews customer complaints and returns according to Complaint Management process and return policies. Ensures SOX/Audit compliance of the processes. Ensures complaints are captured and processed according to business policy.- Monitors metrics of the team to ensure customer satisfaction targets are met. Takes appropriate, cross departmental actions to make improvements where targets are not met. Continuously looks for ways to streamline work processes, and improve productivity of the group.- Drives results of the Team, establishes Team Objectives in line with Business and Company directives and ensures execution. Is involved in recruitment and performance evaluation.- Actively resolves issues that are not in compliance with ISO and/or other Quality System requirements. Understands the requirements of several quality systems (ISO-TS, etc.) and ensures group operates successfully within those requirements.- Ensures a process is in place to manage back-up efficiently - including back up training.- Runs reports of the team and performs audit checks for internal audit, PWC and SOX- Ensures activities of the group are in line with all requirements in order to meet SOX compliance and performs control owner activities for SOX and internal controls.- Acts as escalation point for CSR’s in critical shortage situations, is decision point for fair shares in conjunction with Sales/Supply Chain/Demand.- Is escalation point for open credit issues with customers to seek resolution in conjunction with Sales. Ensures appropriate capability in team to manage cash collection activities.- Is responsible for cost control. Provides adequate approvals where required in line with DOA.- Continuous improvement on all areas of responsibilityMain interactionsInternal :- CS Network : Represents the team in projects in Order-to-Cash- Interacts with more senior and broader network of Internal Axalta Partners- Interacts with Regional Supply Chain Specialists/Leaders to ensure that the customers’ requirements are understood and commitments are met in non-standard situations- Sales Reps and Sales Leader- Marketing Team- DRP Team- Logistics Specialist and contract administrators- Credit Controller- Data Management team- SAP key-userExternal :- Customers & Consignment customers- Warehouse- Carriers and shipping agents- Government Authorities (Site Management)- Maintenance Service providers- Temp agencies#LI-AP1
Requisition ID
2021-5184
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial