Axalta Coating Systems

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Job Locations ES-Llanera
Requisition Post Information* : Posted Date 4 days ago(6/17/2021 2:32 AM)
- The HR Data Entry Specialist will be responsible for the accurate and timely data entry of employee data into our current system, SAP.- This role will review all source transactions/documents to ensure completeness and integrity.- Accurate typing, numeric and alpha/numeric data entry skills.- Ability to enter/process a high volume of data from documents with a high degree of accuracy.- Assist the HR Records ensuring Internal Control Standards of all HR data and records are met.- To understand and make recommendations for improvement or enhancement of HR processes to ensure quality standards in data entry, collection and retrieval.#LI-AP1
Requisition ID
2021-6056
Employee Type
Temporary
Functional Category
Human Resources
Department
Human Resources
Job Locations AT-Lower Austria-Guntramsdorf
Requisition Post Information* : Posted Date 4 days ago(6/17/2021 7:38 AM)
• Zeitgerechte Materialfreigabe von Fertiglacken und Halbfabrikaten inkl. etwaiger Korrekturschritte und diverser Qualitätseinstellungen• Erstellung von Prüfzertifikaten an unsere Kunden•Überprüfung der Prüfmittel und Sicherstellung der korrekten Handhabung• Mitwirken bei Verbesserungsmaßnahmen• Koordination und Überprüfung von Qualitäts- und Sicherheitsstandards in einzelnen Abteilungen• Visuelle Darstellung und Präsentation der Qualitätskennzahlen #LI-POST
Requisition ID
2021-6022
Employee Type
Regular
Functional Category
Manufacturing Operations
Department
Operations
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 7 days ago(6/14/2021 10:41 AM)
The candidate will lead and take part in day-to-day activities for the AP/ Concur Team in Asturias location, and will have overall responsibility for the Accounts Payables and Concur activities within the Controllership organization. The role reports into the Finance Service Center Leader and requires close collaboration with the regional controller and his team, procurement, IT and Datamatics service provider.Major responsibilities:- Leading the AP/ Concur team within the Finance organization located in Asturias.- Area of competence for AP are all vendor invoicing activities for EMEA region.- Area of competence for Concur are all employee expense report activities that are generated through Concur system for EMEA region.- Responsible for the design & compliance of policies, procedures and operations related to AP/ Concur processes.- Responsible for execution and ensure solid internal SOX controls.- To interact with Business, Legal Entities and Corporate/ Regional Finance.- Support the Regional Controller in driving working capital exposures within the region- Lead the team in identification of best practices and continuous process improvement.- Responsible for the setting of the overall team objectives, provision of coaching and define career development of the individual team members.- Ensures adequate resource allocation, staff teams accordingly to skills and knowledge required. Works and leads the strategic workforce planning exercise and succession planning.- Develops and drive knowledge sharing and process improvement.- To provide day-to-day expert support to the AP/ Concur process.- To drive and participate in projects related to the AP / Concur area.- Work closely with relevant stakeholders to identify customer needs and ensure effective and efficient implementation of projects. Influence stakeholders at all levels to inspire and drive change through a strong project and controls approach, which can measure success and mitigate risks and issues.​#LI-AP1
Requisition ID
2021-6003
Employee Type
Regular
Functional Category
Accounting/Finance
Department
Finance
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 5 days ago(6/16/2021 9:44 AM)
​The supply chain specialist will be responsible to ensure the goods are delivered on time to certain intercompany customers with the lowest cost by doing weekly replenishments and ensuring a fair share, planning system data consistency for this purpose (planning, logistics execution and data management). - Analyze demand during lead time (daily) (ddlt), identify abnormal demand patterns and verify- causes with our sales/marketing team and customers.- Determine the SKU inventory levels, locations, and safety stocks by customer/warehouse to support- the desired level of customer service while maintaining cost effective levels of inventory.- Execute the SKU phase in/phase out plans collaboratively with customers/sales & marketing.- Maintains and coordinates the relationship between Master Scheduler, Logistics Specialist and- Demand Planner as well as ensuring integration with other Supply Chain processes. DRP time- periods are synchronized with Master Production Scheduling.- Reviews and acts upon plan exception messages (rescheduling open orders as feasible and- coordinating with demand manager to manage demand when supply is not adequate) from the- daily re-planning of resources.- Maintains master data for the distribution/deployment network- Executes the timely release of STOs- Communicate production issues, supply changes, deviations from plan and potential resolutions- Analyze customer SKU order demand patterns, collaborate with the marketing/product manager,- sales reps and customers to validate the forecast of demand by customer/warehouse for each SKU.- Transport organization and follow up the complete supply chain from the PO creation until the- delivery at customer. Metrics/Performance: - Data accuracy (per distribution site)- Customer Delivery Performance- Delivery to Request (primary)- Delivery to Promise- Inventory to plan; (IDS) (Nominal value)- Inventory Health (Non-Productive Inventory);- Supplier Delivery Performance (intra-company)​​#LI-AP1
Requisition ID
2021-5976
Employee Type
Regular
Functional Category
Manufacturing/Operations/Supply Chain
Department
Supply Chain
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 5 days ago(6/16/2021 9:39 AM)
Mission: Coordinate the resources and activities in order to ensure the Intercompany powder customers receive required goods on time in full, without jeopardizing stock availability in the complete network increasing the service, minimizing costs and inventory levels and focusing on continuous improvementKey responsibilities: - Coordinate the team to ensure objectives are achieved, replenishments and other activities are done on time- Promote continuous improvement by developing KPIs, monitoring activities, defining processes and procedures, coordinating actions to implement improvements, compiling reports concerning progress of work- Ensure integration with other Supply Chain processes and other Areas (mainly Logistics, Demand, MPS, Procurement, Finance, CSR, HR).- Assist the manager and other internal groups to meet/exceed objectives, to ensure compliance with all company rules, policies and guidelines- Assist the manager in people development and performance appraisal processes and recruiting processes- Act as first Escalation level with the DRP powder team Key tasks: - Plan resources and backups to ensure intercompany powder key activities (orders planning and handling as well as data maintenance and reporting) are done on time- Coordinate and review with data team and MPS data maintenance activities: master data for distribution/deployment network- Analyze customer Stock-keeping unit order demand patterns, identify abnormal demand patterns and verify causes with Demand Team and Internal Customers.  Ensure Fair Share is correctly applied within all the network. Align with Customer Service on main priorities- Determine the Stock-keeping unit cost effective inventory levels, balancing service, cost and stocks to support the desired level of customer service. Ensure all transfers and returns are done on time improving the inventory health.- Follow up SOX process in time- Rushes (and airfreights) cost approval and reduction- Time Attendance control#LI-AP1
Requisition ID
2021-5975
Employee Type
Regular
Functional Category
Manufacturing/Operations/Supply Chain
Department
Supply Chain
Job Locations AT-Lower Austria-Guntramsdorf | AT-Lower Austria-Guntramsdorf
Requisition Post Information* : Posted Date 4 days ago(6/17/2021 3:50 AM)
In dieser spannenden Außendienstfunktion verantworten Sie folgende Bereiche:• Erreichen der Absatz-, Umsatz- und Margenziele der zugewiesenen Kunden und Region (in ganz Österreich)• Entwickeln und Präsentieren von kundenspezifischen Produktvorschlägen, die einen überzeugenden Kundenwert darstellen• Identifizieren neuer Verkaufsmöglichkeiten und Eingehen auf individuelle Kundenbedürfnisse, um den Umsatz zu steigern, Kundenfreigaben zu erreichen sowie langfristige Geschäftsbeziehungen zu entwickeln• Erfassen, Dokumentieren und Bewerten von regionalen Wettbewerbsaktivitäten• Durchführung und Dokumentation von Beschichtungs- und Produktionsversuchen, die bei Kundenprojekten erforderlich sind, 1. Ansprechpartner für den Kunden vor Ort bei Reklamationen und technischen Problemen In this exciting field sales role, you will be responsible for the following areas:-Achieving sales, revenue and margin targets for assigned customers and region (throughout Austria)-Developing and presenting customer-specific product proposals that represent compelling customer value-Identify new sales opportunities and address individual customer needs to increase sales, achieve customer approvals, and develop long-term business relationships-Capture, document and evaluate regional competitive activities-Conduct and document coating and production trials required on customer projects, on-site contact for customers in the event of complaints and technical issues  #LI-AP1
Requisition ID
2021-5936
Employee Type
Regular
Functional Category
Sales
Department
Commercial
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 4 weeks ago(5/27/2021 4:43 AM)
Major responsibilities:- Support the Finance Business Partner to review the monthly operating performance of the businesses and provide in-depth analysis to regional management of performance of results and variances versus budget, forecast and prior year- Support the Finance Business Partner for all aspects of monthly financial reporting and forecasting processes (co-ownership of the segment specific P&L and NWC)- Support the Finance Business Partner for annual budgeting processes- Support business leadership with analysis of country/customer segment/channel performance (net sales to contribution margin) versus budget, forecast and prior year and key metrics (price/mix analysis, variable and gross contribution)- Provide ad-hoc analysis for new customer investments (NPV modelling / Global RFQs)- Willingness to travel on a flexible schedule as needed#LI-AP1
Requisition ID
2021-5887
Employee Type
Regular
Functional Category
Accounting/Finance
Department
Finance
Job Locations PL-Lodz
Requisition Post Information* : Posted Date 1 month ago(5/12/2021 8:38 AM)
1. POSITION PURPOSEThe purpose of this position is to lead our internal warehouse for Powder  in Lodz  - to ensure a fast and reliable supply to our Polish customers . On top this role will deal with various site administration tasks and help the business with running providing service offers like minipacks  or  supporting our Colour Experience room. ORGANISATION - Position to which superior reports : Logistics Segment Manager Powder  + for business/ admin  tasks Country Sales Manger Powder   - Other positions reporting to the same superior : Junior CSR, Senior CSR - Subordinates : 3 Warehouse workers.  2. DIMENSIONS Depending complexity within each specific BU. 3. NATURE AND SCOPE​3.1. Key Responsibility Areas - Warehouse: - Leading local WH team, ensuring compliance with Axalta rules ( Procedures  , SOX… )- Work on continuous improvement initiatives - KPI Montioring and definition and execution  of actions - Cooperation with DRP/Logistic Axalta Team- Receiving/sending goods -PGI/ GR- Cooperation with AEB system – EDI- Cooperation with forwarders – Schenker, TNT- Enter case to forwarder system ( damaged/lost goods etc)- Monthly Stock Adjustment - report damaged/shelf expired/stock outs, etc.  goods- Annual Stock count- ControlPay- NPI- Arrange scrapping goods- SafetySite Admin:  - Local contract management, incl webcycle resolving- Cooperation with landlord, office supplies and company services (monitoring, cleaning company, etc ) for  site- Support for running CER ad other business activities - Take care of all periodic inspections of company devices ( as forklifts, fire extinguishers, etc)- Documents archiving and scrapping ( where it is not sales office related)- Safety: cycle office & audits- Scrapping powders and all waste generated by the company, reporting to BDO ( state waste database)  - Reports
Requisition ID
2021-5801
Employee Type
Regular
Functional Category
Manufacturing/Operations/Supply Chain
Department
Supply Chain
Job Locations TR-Istanbul
Requisition Post Information* : Posted Date 5 days ago(6/16/2021 2:55 AM)
Projects:Research, identify and build strong relationships with key influencers in the architect & industrial designers’ community, aluminium system houses and facade companies. Secure appointments and conduct meetings/presentations to key decision makers and influencers with the goal of specifying Axalta products in projects.Consult with coating specification and provide samples and relevant product informationWork to Be known among our target audience:Develop appropriate programs or promotions to attract influencers- create brand attachment by getting them affected, connected and passionate on our offering.Design and organize events or customer visits in our local Color Experience Rooms, meet influencers on their site or online and attend relevant networking events as Axalta Powder Coating Representative. Stay on top of industry trends and needs, follow, and actively use social media communication channelsConduct colour seminars with architects, designers, and target audienceAll activities in close coordination with the sales team in the regionCreate Axalta ambassadorsPromote cobranded catalogues and Colour Walls among target audienceTrain the sales force of our partners to be able to sell the added value of our productsMarketing CommunicationBe the coordinator of all MC activities in the country, coordination between the MC central team and the sales team in the country.  Responsible of informing the MC team about the needs from the country and to pass the information provided by MC central team to the regionLead internal communication to our Sales and Marketing Organization. Active participation in the EMEA prescription teamNo authorizations are linked to the roleResponsibility on the preparation and follow up of the prescription budget always included in the MC budget, needs coordination with the Sales manager in the regionThe employee is responsible for the region#LI-LM1
Requisition ID
2021-5763
Employee Type
Regular
Functional Category
Sales
Department
Commercial
Job Locations CH-Basel
Requisition Post Information* : Posted Date 4 weeks ago(5/25/2021 8:56 AM)
  This position is responsible to capture additional margin and profit for the region via best in class pricing optimization. Next to that, this position is responsible for designing and implementing a performant commercial analytics setup that will allow the business to make the right decisions. Description  The Pricing & Commercial Analytics Manager will develop the strategy and plan and implement it with other business owners to achieve agreed growth targets. The position holder will manage the following key functions within the Refinish Business:- Strategic and operational pricing- Business top-line planning- Collection and analysis of market and competitive intelligence- Development, roll out and adoption of Commercial Analytics to support facts-based decision makingCollaborations- This role reports into the EMEA Marketing and Strategy Director for Refinish business. - Direct reports:Marketing Communications Manager, Business Services Manager, Regional Marketing Managers.- Subordinates: Portfolio Pricing & Deals E2E Lead, Price Execution Lead, Commercial Analytics Lead.- Main internal interactions: Commercial Teams.- Main external interactions: Vendors and customers​.The team members are located remotely. Due to this 30 % travel, national and international is required.  Key Responsibility Areas1. Pricing:- Assessment of Refinish pricing process versus the pricing maturity model (excellence in pricing)- Evaluate and constantly improve all aspects of the Refinish pricing function and processes across the Refinish organization in EMEA. This includes price-setting, pricing-analytics,-control, -execution and providing enabling capabilities and technologies- Develop a comprehensive program to address the optimization of pricing processes- Define the pricing strategy in accordance to the overall business strategy and define yearly pricing targets for the country / territory organization. Develop tools and KPIs to reach and constantly monitor the defined targets- Develop a pricing roadmap and a 5 years pricing strategy plan- Define pricing strategy for new products vs older products with historical price position-ing together with Product Management- Ensure that the price is following the product / marketing positioning of Refinish EMEA and its proper incorporation with the distribution strategy and the commercial strategy- Enhance a value-pricing concept across the organization- Define and ensure implementation of yearly price increases- Define price positioning, price setting and monitor price implementation for all new prod-ucts in EMEA. Determine optimal price point for new products for premium brands (3), economy brands and private label- Oversee and review developed business cases for new product projects- Run price sensitivity analysis- Set the volume objective of sales upon the pricing strategy- Monitor the pricing effect of new products by sales channel and vs price targets- Gather (in a legally compliant way) competitive pricing information- Monitor competitors pricing for similar products and recommend corrective actions- Monitor the ongoing competitiveness and profitability of product prices- Lead the introduction of pricing tools / systems for EMEA with the various support functions (e.g. IT, Finance, Sales, Product, etc):- STAR – (old) deal management tool- PAT – price analysis tool- S4 HANA & Juno tool - (new) deal management tool- Lead the pricing training concept for the organization to raise competence and to progress towards pricing excellence- Consolidate the structure and training offering of the pricing academy for EMEA- Extend training offering based on the specific needs of the organization- Lead the EMEA pricing team and give functional guidance to the pricing key user group in EMEA to support Sales, Marketing and Product Management being aligned with the pricing objectives- Lead of the pricing board to manage pricing exceptions across the EMEA region- Conduct periodical meetings to follow up on activities and suggestions and adopt ap-propriate procedures and executive plans2. Commercial Analytics:- Establish a meaningful commercial dashboard which is designed having in mind the target user and that combines all commercial data: sales, pricing and demand- Foster a culture of facts based decision making by broadly sharing and promoting adoption of these dashboards- Review / consolidate reports prepared by pricing team members and share periodical reports about relevant activities and achievements with top management- Collect and analyze demand related data from different sources (SAP, OMP, Salesforce.com, IHS…) and different functions (Sales, Marketing, …) and prepare relevant business and product views that support tactical and strategic decisions- Ensures continuous KPI monitoring of the sales pipeline by providing standard reports and ad hoc analysis to Sales and Marketing and EMEA HQ.- Develop and execute new data analysis and systems for increased efficiency and effectiveness and enhance interactive processes with other functions (Sales, Supply, …)- Gather and analyze market trends, insights and data about competition, market share development- Manage all EMEA-wide market studies to meet business needs. Select and manage contacts and contracts with market research institutes and other external suppliers / consultants  ​#LI-AP1
Requisition ID
2021-5743
Employee Type
Regular
Functional Category
Sales
Department
Commercial
Job Locations NL-Zuidland
Requisition Post Information* : Posted Date 1 month ago(5/7/2021 7:41 AM)
MAIN AREAS OF PERFORMANCE:- Managing operations - Ensuring safety, legal and internal compliance- Continuously improve, build capacity - Achieving strategic targets - Leading, coaching and developing people- Engaging stakeholders TASKS AND RESPONSIBILITIES - Managing operations- Leads and manages operation of multiple units to ensure the high-level operation of order taking, scheduling, producing, warehousing, shipping processes by optimizing cost, meeting the customers’ requirements while maintaining corporate established quality standards.- Develops annual manufacturing expense budget in accordance with forecasted sales volumes and planned inventory levels, - Asset integrity: ensures safe design, change, operation, and maintenance of assets in compliance company regulation,- People effectiveness: set up and implement workforce planning ensuring capacity and capabilities.- Ensuring safety, legal and internal compliance- Ensures that all the applicable company Directives, Rules and Procedures as well as local site procedures about personal conduct, HSE and Product Safety & Regulatory Affairs (PSRA), including the Life Saving Rules, are adhered to, acts in compliance to all regulations, acts according to company policy and practices when issues arise and reinforces the minimum personal safety requirements •- Implements and operates the Safety Common Platform and identifies and responds effectively to hazards in HSE and security - Involves all site employees in the design and delivery of the site Safety Improvement Plan (SIP) in line with the Safety Common Platform and integrates the SIP in the site’s overall plans so that resources are efficiently managed- Continuously improve, build capacity- Establishes, achieves, enforces, and continuously improves the performance levels for the site.- Establishes a culture of functional and operational excellence, continuous improvement, accountability, professionalism and commitment to company values and behaviors.- Sharing knowledge, experience, leverage best practices. - Optimizes the workforce (direct/indirect, permanent/contractors, flat structure, etc.)- Achieving strategic targets- Provide input to strategic planning.- Drives and controls the delivery site`s KPI`s (safety, productivity, customer service, inventory levels, cost, quality, people). - Manages and plans budget and costs (such as expense, labor, overhead), plant capital budget. - Reports on KPI’s and progress on a continuous basis and launch corrective actions when needed.- Leading, coaching and developing people- Leads change, builds culture on site and acts as role model in behaviors and continuously develops his/her own competencies, - Coaches, mentors, and develops the site management team members and builds a team which collectively is capable of and fully involved in achieving the current tasks and targets as well as contributing to improvements, - Ensures HR processes are followed, job profiles are in place, sets objectives for team members, reviews development and provides clear, open, and constructive feedback on performance combined with the appropriate actions,- Strengthens the talent pipeline by developing talent, doing succession planning and regularly assesses and discusses talent and internal movement. Continuously monitors and evaluates retention risk.- Engaging stakeholders- Serves as the primary point of contact for communications outside of the site; being responsible for maintaining good relationships inside the company and with all external bodies (unions, media, attorneys, governmental and regulatory officials, community and business leaders, customers, employer association/association of chemical industry). - Maintains and oversees relations with external stakeholders to ensure the company values and license to operate are sustained Works closely with the Regional Management Team for which the site produces products to ensure matrix structure operates efficiently#LI-LM1
Requisition ID
2021-5735
Employee Type
Regular
Functional Category
Manufacturing Operations
Department
Operations
Job Locations TR-59-Çerkezköy
Requisition Post Information* : Posted Date 2 months ago(4/15/2021 6:45 AM)
- Follow EH&S policies.- Manage all aspects of inventory control, including storage of raw materials into and finished goods out of the facility.- Raw Material and Finished Product planning.-  Receive raw materials into warehouse inventory until release to shop floor for production.- Arrange for transportation of finished goods for customer delivery.- Ensure that product is shipped according to customer-specific specifications and within the specified time frame.- Ensure that incoming, outgoing and warehouse inventory is handled correctly and within the specified time frame.- Responsible for onsite and offsite warehouse storage.- Review orders for production supplies with shelf life expiration dates are issued and consumed within a timely manner.- Implement processes and procedures to reduce waste of consumables.- Ensure data input into inventory management system is accurate and kept up to date.- Maintain appropriate records to meet government requirements-  Responsible for the development and management of subordinates.- Managing Material Handlers.- Providing the necessities to contribute to employee satisfaction.- Maintain well-organized warehouse per 5S standards.- Complete all tasks and assignments as directed by Management. #LI-AP1
Requisition ID
2021-5493
Employee Type
Regular
Functional Category
Manufacturing/Operations/Supply Chain
Department
Supply Chain
Job Locations ES-Llanera | US-PA-Glen Mills
Requisition Post Information* : Posted Date 1 month ago(5/19/2021 10:41 AM)
The Senior Global Compensation Analyst will support the accurate seamless delivery and administration of the global compensation & benefit programs. This role serves as a technical resource for all things related to the delivery of the programs. Actively partners with the global total rewards team and HR business partners, assisting with governance and timely sharing of key information. Ensures compliance of compensation and benefit programs with all applicable laws and regulations.- Partnering with the Global Compensation Manager will implement, and maintain a new global compensation architecture.- Administer and communicate the global equity program.- Administer and communicate the deferred compensation program.- Supports the global administration of the annual compensation cycle including merit process and annual incentive plan.- Maintain global plan documentation, agreements, employee FAQ communication.- Partnering with Global HRBPs and business leaders to efficiently execute various elements of the compensation program.- Partners with the HR financial analyst in the creation and maintenance of key compensation program reports and metrics.  - Facilitate the fiscal year-end activities including audits year-end calculations/ payments, and communications.- Assists in the evaluation of jobs and market benchmarking for salary increases, role transfers, promotions, etc.- Maintains compensation related databases and systems that support compensation programs throughout the organization, including data entry, and maintenance of HRIS tables and queries.- Assists in the completion of salary surveys, market pricing and labor studies ensuring results adhere to company compensation philosophy.- Willingness to assist with various benefit related activities, if needed. ​#LI-AP1 #LI-GM1 
Requisition ID
2021-5480
Employee Type
Regular
Functional Category
Human Resources
Department
Human Resources
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 4 months ago(3/2/2021 5:52 AM)
The Customer Service/Sales support professional is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories.-Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business. - Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents. - Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model. -Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com). - Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood, and commitments are met. - Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. - Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.) - Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling. - Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system - Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits. - Responsible for the invoice process incl. corrections, credit – and debit notes. – –Setting up and handling of rebates and commissions. - Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation - Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments. - Performs quality control checks and takes subsequent corrective actions. - Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence. - Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects, and processes complex orders shipped between regions or plants. - Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations. - Supports Sales by providing detailed input/reports on sales volumes by account.
Requisition ID
2021-5268
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 2 months ago(4/28/2021 2:42 AM)
Key Responsibility AreasThis role will be resposible for Switzerland. - Acts as primary customer interface for a selected number of high profiles, business strategic external customers, and other roles internal to the business.- Pro-actively interacts with Customer and fully understands Voice of Customer- Receives, corrects, and processes all types of customer orders including complex and/or Export orders (inspection companies, Chamber of Commerce, Embassies, L/C handling, …)- Export documents creation- Booking of containers & other Export transports ( Air, Road)- Coordination with forwarders for customs clearance – sending of customs documents.- Closely following international customs rules updates and internal Export procedures.- Coordination with control & certification Companies before shipment- Serves as a contact between sales, supply chain, demand, logistics, manufacturing staffs and credit department and communicates with customers on activities in those areas.- Receives, corrects, and processes complex orders shipped between regions or plants.- Maintains high level of Order Entry Process & System knowledge and actively coaches’ others in the team on this. Provides training to other team members.- Is responsible for raising credits for rebates based on contracts and special price agreements.- Processes customer complaints and returns according to Complaint Management process and return policies. Able to identify need for extra information to enable a thorough complaint analysis. Takes primary steps to avoid re-occurrance.- Performs complex quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed. Continuously looks for ways to optimize work processes based on KPI and metrics.- Pro-actively identifies opportunities for improvement, communicates internally, and participates in improvement initiatives- Follows desk procedures/policies in compliance with ISO and/or other Quality System requirements including performing Internal spot checks. Understands the requirements of several quality systems (ISO etc.) and operates successfully within those requirements- Can act as back-up of other CSR positions in the team.- Proactively supports cash collection activity and resolves open credit issues with customers and issues invoice adjustments and other debits/credits as necessary- Pro-actively interacts with customers on forecast deviations and reports issues to Sales to ensure customer satisfaction InteractionsInternal:- Interacts with Key Accounts at various levels to actively manage the relationship with the customer.- Interacts with more senior and broader network of Internal Axalta Partners: Sales Office, customs group, …- Interacts with Regional Supply Chain Specialists to ensure that the customers’ requirements are understood, and commitments are met in non-standard situations- Supply Chain Warehouse and Logistics Specialist- Credit Controller- Data Management team- SAP key-userExternal:- Warehouse- Carriers- Government Authorities (Customs)- Bank (for L/C handling)- Chamber of Commerce/Embassies- Inspection companies​ #LI-LM1
Requisition ID
2021-5230
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations PL-Lodz
Requisition Post Information* : Posted Date 4 months ago(2/23/2021 9:44 AM)
The purpose of this position is to ensure that customers receive best possible service. Part of the role is operational - receiving and processing customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex orders, to ensure customer satisfaction. Customer care responsibilities include a wide range of services and consultation as well as claim management. In addition the incumbent is supporting our field sales teams in various activities like offer, contract, pricing and rebate management and will be driving direct sales activities and promotions for defined customer segments.Apart from this operational component the teamleader is administratively and functionally leading the country / business team of CSR & Sales Support specialists, is especially in charge of customer escalations. He / she should spend min. 20 % of his / her time on identifying and implementing improvement projects and initiatives as part of a European network – with a focus on cost & service improvement as well as  digitalization. The incumbent is working in close collaboration with the local Sales Manager as well as interfacing European functions. Key Responsibility Areas- Leads, develops and motivates the team.- Actively monitors KPI`s for his/ her team, analyses deviations to target and initiates corrective actions.- Develops and maintains in-depth knowledge of assigned customers : knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers,  understanding the business model. Filter out important market and customer information and distributes this in the organization using CRM system (Salesforce.com).- Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood and commitments are met.- Ensures that the CSR / Sales Support team drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. Takes part of monthly progress reviews with European Digital Leads.- Supports operational activities of team for defined customers  for inquiry & order handling process from beginning to end.- Controls  cash collection process e.g. credit hold next steps/actions for his team in close collaboration with Credit Department.- Ensures team is always trained on latest policies and rules impacting  compliance with SOX, ISO and other requirements.- Supports Sales Manager with providing required reports and analysis. #LI-AP1
Requisition ID
2021-5185
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations PL-Lodz
Requisition Post Information* : Posted Date 4 months ago(2/23/2021 9:40 AM)
The purpose of this position is to ensure that the Backoffice Team (Customer Service and Sales Support) located in Lodz provide the highest quality service to, distributors, importers located in the EMEA Region. The Backoffice Team Lead takes necessary actions in order to guarantee customer satisfaction, increase productivity of the team and provides development opportunities for the team.  A team lead spends 80% of their time managing the team and dealing with day-to-day issues arising in order handling and Sales Support Processes, and 20% of their time working on strategy and improvement projects.  Key Responsibiliies- Defines customer portfolio per CSR in line with their capabilities and experience, according to customer needs and complexity. Assigns and monitors workload and takes appropriate action.- Serves as a contact between sales, supply chain, demand, logistics, manufacturing staffs and credit department and communicates with customers on activities in those areas. Takes active role in managing escalated issues and providing strong/calm leadership in times of difficulty/stress. Acts as first escalation point for problem resolution.- Enables/develops opportunities for Members of the Backoffice Team to have in-depth knowledge of their customers and actively coaches team members. Identifies training needs and ensures execution of training plan.- Interacts with Business Leadership to ensure that the customers’ requirements are understood and commitments are met, ensuring escalation process in times of supply difficulties. Takes active role in managing escalated issues- Maintains effective relation with Master Data owners and represents team on Master Data topics.- Reviews customer complaints and returns according to Complaint Management process and return policies. Ensures SOX/Audit compliance of the processes. Ensures complaints are captured and processed according to business policy.- Monitors metrics of the team to ensure customer satisfaction targets are met. Takes appropriate, cross departmental actions to make improvements where targets are not met. Continuously looks for ways to streamline work processes, and improve productivity of the group.- Drives results of the Team, establishes Team Objectives in line with Business and Company directives and ensures execution. Is involved in recruitment and performance evaluation.- Actively resolves issues that are not in compliance with ISO and/or other Quality System requirements. Understands the requirements of several quality systems (ISO-TS, etc.) and ensures group operates successfully within those requirements.- Ensures a process is in place to manage back-up efficiently - including back up training.- Runs reports of the team and performs audit checks for internal audit, PWC and SOX- Ensures activities of the group are in line with all requirements in order to meet SOX compliance and performs control owner activities for SOX and internal controls.- Acts as escalation point for CSR’s in critical shortage situations, is decision point for fair shares in conjunction with Sales/Supply Chain/Demand.- Is escalation point for open credit issues with customers to seek resolution in conjunction with Sales. Ensures appropriate capability in team to manage cash collection activities.- Is responsible for cost control. Provides adequate approvals where required in line with DOA.- Continuous improvement on all areas of responsibilityMain interactionsInternal :- CS Network : Represents the team in projects in Order-to-Cash- Interacts with more senior and broader network of Internal Axalta Partners- Interacts with Regional Supply Chain Specialists/Leaders to ensure that the customers’ requirements are understood and commitments are met in non-standard situations- Sales Reps and Sales Leader- Marketing Team- DRP Team- Logistics Specialist and contract administrators- Credit Controller- Data Management team- SAP key-userExternal :- Customers & Consignment customers- Warehouse- Carriers and shipping agents- Government Authorities (Site Management)- Maintenance Service providers- Temp agencies#LI-AP1
Requisition ID
2021-5184
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations PL-Lodz
Requisition Post Information* : Posted Date 4 months ago(2/24/2021 4:20 AM)
The Customer Service/Sales support professional is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories. Responsibilities- ​Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.- Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents.- Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model. - Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com). - Interacts with broader network of internal Axalta Partners to ensure that the customers’ requirements are understood, and commitments are met.- Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. - ​Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.)- Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling.- Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system- Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits. - Responsible for the invoice process incl. corrections, credit – and debit notes. –- Setting up and handling of rebates and commissions. - Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation- Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments.- Performs quality control checks and takes subsequent corrective actions.- Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence. - Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects, and processes complex orders shipped between regions or plants. - Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.- Supports Sales by providing detailed input/reports on sales volumes by account.#LI-AP1
Requisition ID
2021-5183
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 2 months ago(4/28/2021 2:46 AM)
The purpose of this position is to ensure that customers receive best possible service. Part of the role is operational - receiving and processing customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex orders, to ensure customer satisfaction. Customer care responsibilities include a wide range of services and consultation as well as claim management. In addition, the incumbent is supporting our field sales teams in various activities like offer, contract, pricing and rebate management and will be driving direct sales activities and promotions for defined customer segments.Apart from this operational component, the teamleader is administratively and functionally leading the country / business team of CSR & Sales Support specialists, is especially in charge of customer escalations. A teamleader spends 80% of the time managing the team and dealing with day-to-day issues arising in order handling and sales support processes, and 20% on identifying and implementing improvement projects and initiatives as part of a European network – with a focus on cost & service improvement as well as digitalization. The incumbent is working in close collaboration with the local Sales Manager as well as interfacing European functions. Organization- Position to which superior reports: CS Hub Lead & Local Sales Manager + EMEA Sales Office Leader  ( for add. Guidance)- Other positions reporting to the same superior: Junior CSR, Senior CSR- Subordinates: as starting point 2 CSR / Sales Support specialists, with a development potential to lead larger teams at a later phase.Responsibilities- Leads, develops and motivates the team.- Actively monitors KPI`s for his / her team, analyses deviations to target and initiates corrective actions.- Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships / decision makers, understanding the business model. - Filter out important market and customer information and distributes it in the organization using CRM system (Salesforce.com).- Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood and commitments are met.- Ensures that the CSR / Sales Support team drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. - Takes part of monthly progress reviews with European Digital Leads.- Supports operational activities of team for defined customers  for inquiry & order handling process from beginning to end.- Controls cash collection process e.g. credit hold next steps/actions for his team in close collaboration with Credit Department.- Ensures team is always trained on latest policies and rules impacting  compliance with SOX, ISO and other requirements.- Supports Sales Manager with providing required reports and analysis. #LI-LM1
Requisition ID
2021-5147
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations PL-Lodz
Requisition Post Information* : Posted Date 4 months ago(3/4/2021 5:14 AM)
Customer Creation:- Ensure that customers are correctly set up in SAP and maintained- Ensure that customers are set up in Sales Force and maintained- Create them as vendors in SAP- Coordinate access to Axalta online tools, e.g. NGS (online colour search), Brand centres and SharepointPricing (paint and non-paint):- Price coordination with the Business Managers & the Pricing Team- Price administration (initial pricing for new importers, price increases, new tin sizes, new products, comparison prices, etc)- STAR requests and internal documentation- Adjusting and updating customer price lists, communication to customers- Setting up and monitoring discounts, confirmation to customers- SAP -BW reports on demand- Preparing the pricing overview for the business MGRs as basis for yearly price or other analyses- Increase or price alignment exercisesBonus/Rebates- Setting-up yearly rebate agreements via STAR request- Calculation of accruals- Written confirmation of all agreements to customers- Quarterly checks of accruals in SAP, adjustments if needed- Check data provided by customers as basis for bonus- Monitoring sales figures vs. agreement, calculation of bonus, arranging for credit notes, reversal of accrualsOther customer support measures:- First Time Installation- Monitor customer requests vs. agreements- Initiation of FOC orders- Coordination of customer reimbursements- Check invoice details received from customers- Reimbursement of Customer invoices via IPM/Salesforce- Follow up with AP to ensure that invoices are processed and paidOrders and order related matters:- Support Customer Service Representatives with order handling when required- Set up missing prices and special conditions- Assist customers with queries on products, replacement products- Complaints (mainly complaints unrelated to quality or delivery issues –“good will" settlements)Contracts:- Coordination with Sales Managers and Legal in case of new contracts or amendments- Run Contract approval in SFDC- SOX controls in SFDCCustomer Queries:- Handling of all types of customer enquiries/requests- Co-ordination between departments, correspondence with importers- Interaction with customer services/order handling dept./CreditReporting:- Business warehouse reports, for Key Account Managers and customersFinancials:- Coordination with Credit and Business Managers in case of overdues, AR compensations- Follow-up with customers if neededCoordination of services from Axalta departments:- Marketing / Accounts Payable / Accounts Receivables / Purchasing / Customer Service / PM / Colour, Training, LegalAudit and SOX-Documentation:- Providing documents for SOX audit purposes to different LEsExtras:- Translations- Read, understand and keep track of new policies and workflows / processes​#LI-AP1
Requisition ID
2021-5141
Employee Type
Regular
Functional Category
Sales
Department
Commercial
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 3 months ago(3/29/2021 5:32 AM)
The Customer Service/Business Relationship professional is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories. Responsibilities- ​Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business- Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents- Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model- Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com)- Interacts with broader network of internal Axalta Partners to ensure that the customers’ requirements are understood, and commitments are met- Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues - ​Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.)- Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling- Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system- Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits- Responsible for the invoice process incl. corrections, credit – and debit notes. –- Setting up and handling of rebates and commissions- Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation- Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments- Performs quality control checks and takes subsequent corrective actions- Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence- Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects, and processes complex orders shipped between regions or plants- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations- Supports Sales by providing detailed input/reports on sales volumes by account#LI-AP1
Requisition ID
2021-5093
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 2 months ago(4/23/2021 12:58 PM)
The Customer Service/Business Relationship professional is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories. Responsibilities- ​Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business- Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents- Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model- Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com)- Interacts with broader network of internal Axalta Partners to ensure that the customers’ requirements are understood, and commitments are met- Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues - ​Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.)- Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling- Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system- Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits- Responsible for the invoice process incl. corrections, credit and debit notes- Setting up and handling of rebates and commissions- Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation- Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments- Performs quality control checks and takes subsequent corrective actions- Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence- Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects, and processes complex orders shipped between regions or plants- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations- Supports Sales by providing detailed input/reports on sales volumes by account#LI-LM1
Requisition ID
2021-5091
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial
Job Locations ES-Llanera
Requisition Post Information* : Posted Date 2 months ago(4/28/2021 2:44 AM)
The Customer Service/Business Relationship professional is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories. Responsibilities- ​Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.- Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents.- Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model.- Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com).- Interacts with broader network of internal Axalta Partners to ensure that the customers’ requirements are understood and commitments are met.- Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues. - ​Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.).- Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling.- Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system.- Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.- Responsible for the invoice process incl. corrections, credit and debit notes.- Setting up and handling of rebates and commissions.- Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation.- Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments.- Performs quality control checks and takes subsequent corrective actions.- Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence.- Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects, and processes complex orders shipped between regions or plants.- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.- Supports Sales by providing detailed input/reports on sales volumes by account.#LI-LM1
Requisition ID
2021-4983
Employee Type
Regular
Functional Category
Customer Service/Support
Department
Commercial